Remote Customer Support Representative

The Role:
This role is remote within the United States.

As a Remote Customer Support Representative at Turquoise Health, you will provide high-quality support to our customers, helping them navigate our platform, resolve issues, and get the most value from our services.

This position is ideal for someone who is empathetic, patient, and enjoys problem-solving in a fast-paced, fully remote environment.

Responsibilities:

• Respond to customer inquiries via email, chat, and phone
• Troubleshoot and resolve technical and account-related issues
• Maintain detailed records of customer interactions
• Escalate complex issues to appropriate teams
• Identify recurring issues and suggest improvements to processes

What You Bring to the Role:

• 1–3 years of experience in customer support or client success
• Strong written and verbal communication skills
• Proficiency in CRM tools (e.g., Zendesk, Salesforce) and Google Workspace
• Ability to remain calm under pressure and solve problems efficiently
• Self-motivated and able to work independently in a remote environment
• Bachelor’s degree or equivalent experience preferred

Compensation:
$50,000 – $65,000 depending on experience

About Turquoise Health

At Turquoise, we're making healthcare pricing simpler, more transparent, and lower cost for everyone. Have you or a family member ever gotten an MRI, a lab, or even a straightforward surgery without knowing the cost in advance? That's bonkers, right? We're working to fix that.

We're a Series B startup backed by top VCs a16z, Box Group, Bessemer Venture Partners, Tiger Global, Adams Street, and Yosemite. Most importantly, we're an accomplished group of folks (moonlighting as authors, bass players, improv instructors, chefs, linguists, and trivia buffs) with a passion for improving healthcare. We're eager to find ambitious and well-rounded teammates to join us on this mission.

We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Building a truly diverse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.

Job Location

Turquoise Health is a fully remote company based in the US. We work with team members and contractors in the US and around the world, but we operate on US business hours and work with clients entirely based in the US. For this role, we are seeking US-based candidates.

Disability Accommodation

Turquoise Health is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples include making changes to the application process, providing documents in alternate formats, or using specialized equipment.

Benefits

• Comprehensive health coverage
• Competitive compensation
• Unlimited PTO + leave
• Work from home
• Paid co-working weeks
• Wellness & learning benefits

Turquoise Health is an equal opportunity employer. We celebrate and embrace diversity and are committed to creating an inclusive and safe environment for all employees. We will not tolerate discrimination or harassment in any form. We are conscientiously building an organization that fundamentally cares and continuously changes to be better.

Turquoise Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.