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As a Remote Connect Total Case Specialist, you'll provide technical support and resolve vehicle-related inquiries, ensuring customer satisfaction. Your role involves case management, troubleshooting tech issues, and maintaining effective communication with customers and dealerships.
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The Connect Total Case Specialist provides exceptional customer service for Kia Connect, assisting customers with technical support and resolving vehicle-related inquiries through inbound calls.
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Summary
We are seeking a Customer Support Representative to provide exceptional service to our customers via phone, chat, or email.
Description
- Assist customers with inquiries, product issues, and service-related questions.
- Resolve complaints and provide solutions in a timely manner.
- Log customer interactions and provide follow-up as needed.
- Maintain a professional and empathetic attitude while troubleshooting and assisting customers.
Qualifications
- High school diploma or equivalent.
- Strong communication and problem-solving skills.
- Ability to work independently and manage multiple tasks.
- Previous experience in customer service is a plus but not required.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) retirement plan with company matching.
- Flexible remote work environment
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
