Lead and supervise the Remote Experience & Scheduling team to coordinate mobile service, pickup & delivery, and shop appointments. Monitor KPIs and vehicle utilization, ensure Ford CX Remote Experience standards, train and coach staff, handle escalations, analyze scheduling data, and continuously improve scheduling workflows and customer experience.
Remote Experience & Scheduling Team Coordinator (R.E.S.T. Coordinator)
Lewis Automotive Group – Fayetteville, AR
Department: Service Operations
Schedule: Full-Time, On-Site
Pay: $1,000–$1,100 per week + up to $1,000/month in performance bonuses
This position is not remote. The R.E.S.T. Coordinator works at the Lewis Automotive Group location in Fayetteville, AR.
About the PositionLewis Automotive Group is looking for an experienced, organized, and customer-focused Remote Experience & Scheduling Team Coordinator (R.E.S.T. Coordinator) to lead our Remote Experience and Scheduling Team.
The R.E.S.T. Coordinator oversees daily scheduling operations and leads a team responsible for creating a convenient, efficient, and professional service experience for our customers—from scheduling their appointment through vehicle pickup and return.
This is a hands-on leadership role for someone who can develop a team, manage multiple priorities, analyze performance, and deliver an exceptional customer experience.
What You’ll Do- Lead and supervise R.E.S.T. Consultants and oversee daily scheduling operations
- Coordinate Mobile Service, Pickup & Delivery, and shop appointments
- Manage and monitor CTP vehicle utilization
- Serve as the primary liaison between the Service Manager and R.E.S.T. Team
- Monitor key performance indicators (KPIs) and identify opportunities to improve team performance
- Ensure compliance with Ford Customer Experience (CX) Remote Experience standards
- Train, coach, and onboard new team members
- Establish and maintain efficient scheduling and workflow processes
- Monitor customer concerns and handle escalations professionally
- Provide service recovery when necessary to protect the customer experience
- Analyze scheduling and operational data to identify trends and improve efficiency
- Work closely with Service leadership to ensure appointments are properly scheduled and supported
- Help develop the R.E.S.T. program and continuously improve the customer experience
- High school diploma or equivalent
- 3+ years of experience in automotive service, scheduling, BDC, or a related dealership environment
- Previous leadership, supervisory, or team-coordination experience preferred
- Strong customer service and communication skills
- Excellent organizational and time-management abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and decision-making skills
- Ability to coach, motivate, and hold team members accountable
- Comfortable working with performance metrics and KPIs
- Proficiency with Microsoft Office, including Excel
- Ability to learn and effectively use dealership management systems and scheduling technology
- Experience as a Service Advisor, Dispatcher, BDC Manager, or Service Department Coordinator
- Experience with Ford or CDJR service operations
- Familiarity with RedCap, CX One, and Numa
- Experience coordinating Mobile Service and Pickup & Delivery operations
- Experience with service scheduling, reporting, and vehicle utilization
- Advanced Excel or CRM experience
- Ford OEM training or certifications
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