The Outbound Sales Support Representative makes outbound calls to customers for product inquiries, qualifies leads, sets appointments, and supports the sales team.
- Job Description:
The Outbound Sales Support Representative will manage outbound calls to current or prospective customers, assisting with product inquiries, setting up appointments, and supporting the sales team in closing deals. - Responsibilities:
- Make outbound calls to potential or existing customers to introduce products or services.
- Qualify leads and set appointments for sales representatives.
- Follow up with previous customers to gather feedback and offer additional products or services.
- Provide product information and answer customer questions during sales calls.
- Record all interactions and outcomes in CRM software.
- Work closely with the sales team to ensure customer needs are met and sales opportunities are pursued.
- Meet or exceed monthly sales or lead-generation targets.
- Ensure that all outbound calls are professional, focused, and result-oriented.
Top Skills
Crm Software
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What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
