Renewal Specialist

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

As a Renewal Specialist you will play a crucial role in ensuring the continued satisfaction and retention of our clients. You will be responsible for managing the renewal process, fostering strong client relationships, and identifying opportunities for upselling and cross-selling. The ideal candidate will possess strong communication skills (both verbal and written), an understanding of the contracts being renewed, and a proactive approach to customer success. If you are a results-driven professional with a passion for customer success and retention, we invite you to apply for this exciting opportunity to contribute to our renewal management team.
 

Key Responsibilities:

• Own and manage the end-to-end renewal process for account sizes smaller than $100K ARR primarily through written communication.

• Report to Manager, Global Renewals, and will have a focus on customer retention and uplift.

• Maintain accurate and up-to-date records of client interactions and renewal statuses.

• Provide regular reports regarding renewal pipeline, risks, and opportunities.

• Execute against strategies to increase customer retention and reduce churn through the defined renewal processes.

• Work closely with Installed Based leadership, Finance, Legal & Order Management to ensure all contracts are accurate while also verifying contracts, data integrity of all quotes, review terms and conditions.

Qualifications:

• 1 year of B2B SaaS renewals experience from a similar role (such as customer success, account management, SDR, BDR, or a related role)

Preferred Skills:

• Experience in driving renewals with predictability and delivering against targeted gross retention rates.

• Excellent time management skills; excellent attention to detail

• Experience managing clients with Salesforce.com

• Ability to adapt quickly in a fast-paced environment, but also an interest in helping build & rollout sustainable processes

• Proactive attitude with a focus on problem-solving and exceeding client expectations.

• Respond to questions that align to the frameworks for exceptions for approvals

• Provide renewals administration support to Renewals Managers.

• Ensure renewals are closed on a timely basis.

Our Culture:  At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.

Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy

• Up to 15 paid company holidays including some commemorating social justice events and self-care

• Paid volunteer time

• Resources for savings and investments

• Paid parental leave

• Paid sick leave

• Health, vision, dental, and life insurance with additional access to health and wellness programs.

• Opportunities to learn, develop, network, and connect

Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.