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Hypori Inc., a leading provider of SaaS cybersecurity solutions, is a disruptive technology company transforming secure mobility for government and commercial customers. Hypori’s secure virtual workspace enables users to access critical data and apps from any mobile device without compromising user privacy. Learn more at https://hypori.com.
Overview:
We’re looking for a Renewals Manager to own and drive the end-to-end renewal process for our existing customers. This role ensures our customers continue their partnership with Hypori while supporting our growth and retention objectives. You’ll collaborate closely with our Technical Account Managers (TAMs) and post-sales teams to deliver a seamless renewal experience — balancing commercial acumen, operational precision, and customer focus.
This is an ideal opportunity for someone who thrives at the intersection of customer success, operations, and sales — someone who can manage complex renewal cycles, execute contracts accurately, and identify growth opportunities within existing accounts.
Responsibilities:
- Renewal Management: Own the renewal cycle for assigned customers, typically engaging 180 days before contract end date to drive timely renewal closure and forecast review with CRO and sales leadership.
- Customer Collaboration: Partner with Technical Account Managers and the post-sales team to ensure customer satisfaction and surface renewal risks early.
- Contract Execution: Prepare, process, and manage renewal agreements and supporting documentation in Salesforce and our contract management systems.
- Forecasting & Reporting: Maintain accurate renewal forecasts and report on Gross Retention, Renewal ARR, and renewal pipeline metrics.
- Retention Ownership: Achieve and exceed assigned Gross Retention Rate (GRR) targets by managing risk, addressing objections, and ensuring timely renewals.
- Expansion Identification: Spot and qualify upsell and cross-sell opportunities within the customer base; route expansion opportunities to account executives and be incentivized for sourced expansion ARR.
- Process Excellence: Partner with Revenue Operations to continuously improve the renewal workflow, automation, and reporting.
- Customer Advocacy: Act as a trusted advisor for customers during renewal discussions, ensuring clear communication of terms and value delivered.
Required and Preferred Qualifications:
- 3–5 years of experience in renewals, customer success, or inside sales within a SaaS or subscription-based business.
- Demonstrated success in achieving retention and renewal quota metrics.
- Strong contract management and negotiation skills; comfortable navigating legal and commercial terms. Preference on familiarity with government contracting, SEWP, or other federal procurement vehicles.
- Proficiency in Salesforce (or similar CRM), with strong attention to data hygiene and forecasting accuracy.
- Excellent written and verbal communication skills, with the ability to simplify complex topics for customers.
- Highly organized, detail-oriented, and process-driven; comfortable juggling multiple renewal cycles simultaneously.
- Collaborative mindset and thrives in cross-functional environments with Customer Success, Sales, and Finance.
- Familiarity with Salesforce CPQ, DocuSign CLM, or similar quoting and contract management tools.
Pay Range
$125,000 - $140,000 (USD)
About Us
Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. In addition to the base compensation, Hypori also offer a performance bonus, which is primarily contingent upon company-wide performance. We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce.
Hypori is an Equal Employment and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law.
At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact [email protected] for assistance.
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Hypori Inc. Austin, Texas, USA Office
The Hypori office is nestled in the Great Hills area, in the heart of NW Austin, with easy access to major freeways, shopping, restaurants, hotels, and entertainment. Within minutes of the Domain, a large shopping district, it is considered Austin’s second downtown. Let the Hill Country beckon you!
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