Similar Jobs
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
As a Senior Solutions Engineer, you will support sales in the healthcare sector, leveraging technical expertise and industry knowledge to meet customer needs and drive business growth.
Top Skills:
AWSAzureGCPJavaJSONLdapSQLXML
17 Hours Ago
Automotive • Cloud • Greentech • Information Technology • Other • Software • Cybersecurity
The Director leads the strategic development and operational execution of vendor performance management, optimizing vendor relationships and service delivery.
Top Skills:
Automated Service PlatformsFleet Technology
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Analytics • Biotech • Generative AI
The Medical Science Liaison promotes Tempus oncology assays, educates healthcare providers, and builds KOL relationships while providing market intelligence.
Top Skills:
Genomic TestingMolecular OncologyOncology
Join Our Team at RealWork Labs!
Hello there! We're RealWork Labs, a dedicated crew of innovators based in Austin, Texas. We're in the business of helping home service providers build online trust with homeowners, and we're pretty good at it, if we do say so ourselves.
We've built a hyper-local content platform that allows service providers to easily share their work through videos, reviews, and photos tied to their job site location. It's all about quality and trust with us, and we're proud to say our platform has proven its worth by helping our clients establish a strong online presence and build trust with their customers.
RealWork Labs is based 100% in the US and headquartered in Austin, TX.
The Role:
We are looking for a dynamic Retention Specialist to help us retain our core client base. If you’re skilled in resolving problems, negotiating solutions, and maintaining positive customer relationships, let’s talk! In this role, you will deal directly with our clients to find out what issues they are facing, how we may improve our products and/or services, and how to retain their business.
To be successful as a Retention Specialist, you should have a persuasive attitude, excellent client relationship skills, and a passion for sales and service. Ultimately, a top-class retention specialist is able to improve retention by creating lasting value with our clients.
Responsibilities
- Ensure a high level of client satisfaction through proactive support and active listening
- Address customer concerns and provide solutions
- Re-educate clients on the value of our services
- Provide internal feedback on how to improve client retention and satisfaction
- Resolve client complaints and actively find solutions to retain clients
- Develop aggressive retention strategies based on customer feedback
- Meet with sales, service, and product leadership teams to report on retention trends, product feedback and sales strategies to provide positive future outcomes
- Resolve payment disputes and credit card declines across our client base
- Providing support to our clients by being available to take inbound calls
- Offering support to the Customer Support team by helping with overflow coverage of scheduled calls
- Calling on Winback campaigns
- Other ad hoc responsibilities as needed
Qualifications
- A minimum of 1-2 years of previous customer retention experience with a proven history of meeting and exceeding retention targets
- Previous experience working with high-risk customers
- Detail-oriented with strong ability to self-manage constantly changing workload
- Previous experience with Salesforce preferred
- Experience with Stripe or similar payment processes systems
- Enjoys working in a fast-paced environment with an owner mentality
- Previous Sales experience a plus
Why Join RealWork Labs
- Startup environment within a stable, industry-leading company
- Competitive salary and commission structure
- Excellent Health, Dental, Vision and Parental Benefits
- Regular team outings & events
- Flexible PTO
RealWork Labs is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local, state, and federal law or ordinance.
RealWork Labs Austin, Texas, USA Office
We're located just north of Darrell K Royal stadium with floor to ceiling views of the Austin skyline; close to the action of down town, but far enough away that you don't have to worry about parking. The next time you drive on the upper deck of I-35, make sure to wave at us!
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
