Returns Associate II

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Manufacturing teams are the gatekeepers who ensure our groundbreaking products meet the standards of innovation and performance we pride ourselves on. From the engineers who design large-scale production systems and cutting-edge quality assurance tools to the hands-on associates who manage our massive inventory flow, they make up a diverse group of behind-the-scenes team members dedicated to the success of our organization.

The Returns Associate II resolves operational bottlenecks in the returns processing department by accurately identifying, inspecting, and sorting returned hardware products. This role directly mitigates inventory delays and reduces processing errors by upholding strict quality control, cosmetic criteria, and tracking verification standards. Additionally, this position addresses efficiency and workplace safety challenges by maintaining organized LEAN/5S work areas and managing high-volume product flows throughout the warehouse.

What Success Looks Like (Objectives):

• Apply cosmetic criteria to accurately identify, sort, and disposition incoming product models and hardware
• Maintain department processing standards by verifying tracking numbers and warranty details to support overall warehouse throughput
• Utilize AI-driven sorting systems and visual aids to rapidly categorize materials and streamline inbound logistics workflows
• Execute material handling tasks including moving inventory across the returns floor, operating manual or electric pallet jacks, and building packaging boxes
• Support warehouse sustainability and safety objectives by sorting recyclable materials into proper bins and upholding strict LEAN/5S guidelines

Core Skills and Competencies (What you’ll bring):

• Technical competency in operating computer systems, tracking tools, and AI-assisted sorting technology to disposition returns efficiently
• Strong problem-solving abilities to evaluate standardized situations, interpret procedure manuals, and resolve operational variables
• Demonstrated mathematical capability to perform calculations across all units of measure using whole numbers, fractions, and decimals
• Critical experience performing returns operations or similar manufacturing/warehouse processes with a track record of meeting quality standards
• Effective written and verbal communication skills to interpret safety guidelines and document product information
• Physical stamina and dexterity to lift up to 45 lbs., operate loaded equipment, and stand for extended periods in a dynamic environment

Additional Qualifications:

• A minimum of 3 total certifications with at least 1 at Level II

Minimum Requirements:

• High School Diploma or General Education Degree (GED)
• 1 year of experience operating computers within a work environment
• Must have at least 1 year of experience with:
• Warehouse equipment operations, including electric or manual pallet jacks
• LEAN/5S framework adherence and inventory sorting procedures
• Basic math and document interpretation in an industrial or logistics setting

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)