Serve as the primary customer liaison for revenue cycle management services, building relationships and driving satisfaction, retention, and advocacy. Analyze performance metrics, identify trends, provide actionable reports, resolve customer issues, and recommend workflow improvements. Collaborate with billing, operations, product, and other internal teams to optimize service delivery. The role requires deep revenue cycle expertise, customer engagement skills, strong communication, and up to 10% overnight travel.
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking a Revenue Cycle Advisor to join our team. This role offers the opportunity to make a significant impact by driving customer success, optimizing revenue cycle processes, and contributing to the growth and innovation of our services in a fast-paced environment.
For candidates residing near our Midtown Manhattan or Bloomington, MN office locations, this position will be hybrid, with an on-site presence required 3 days per week to support team collaboration.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties
- Serve as the primary liaison between customers and internal teams, fostering strong, long-term relationships.
- Demonstrate the value of RCM services by highlighting measurable impacts and proactively solving challenges.
- Analyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle processes.
- Address customer inquiries promptly, coordinating with cross-functional teams for swift issue resolution.
- Collaborate with the billing, operations, and product teams to refine service delivery and enhance the overall customer experience.
- Identify and recommend process enhancements to improve internal and external workflows.
- Provide customers with regular performance reports and actionable insights to maintain alignment with expectations.
- Drive customer satisfaction, retention, and advocacy through strategic engagement, ensuring high Net Promotor Scores (NPS) and strong customer references.
Other Job Duties
- Other duties assigned by supervisor or HHAeXchange leader.
Travel Requirements
- Travel up to 10%, including overnight travel.
Required Education, Experience, Certifications and Skills
- 5+ years of Revenue Cycle Management, including deep knowledge of billing, common denials, posting, electronic transaction formats, and payer portal navigation.
- Proven experience in customer engagement and relationship management.
- Strong working knowledge of Microsoft Office: Excel, Outlook, PowerPoint, and word.
- Strategic, intellectually curious, and effective at solving problems with clear, fact-based recommendations.
- Detail-oriented with excellent written and oral communication skills.
- Adaptive to change, with strong collaboration skills across cross-functional teams.
- Must be an initiative-taker with a strong work ethic and integrity.
The base salary range for this US-based, full-time, and exempt position is $70,000 - $80,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software
Own strategic enterprise accounts by building C-suite relationships, driving renewals and platform expansion, developing account plans, delivering measurable business value, coordinating global virtual teams, and managing commercial performance across licenses, renewals, and professional services. The role requires enterprise technology sales or account leadership, experience with complex accounts, and direct exposure to IT service management, IT operations, digital employee experience, or adjacent software categories.
Top Skills:
AIDigital Employee ExperienceEnterprise SoftwareIt AutomationIt Operations ManagementIt Service ManagementNexthink
Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software
Own strategic enterprise accounts by building C-suite relationships, driving renewals and license expansion, increasing professional services adoption, delivering measurable business value, and coordinating global internal teams. The role carries full commercial responsibility for a portfolio of complex accounts, including multi-year account planning, executive engagement, worldwide deployment coordination, pipeline discipline, and achievement of license, renewal, and services targets.
Top Skills:
Artificial IntelligenceDigital Employee ExperienceIt Operations ManagementIt Service ManagementNexthink
Financial Services
Owns end-to-end P&L management for co-branded deposit products within Consumer Banking finance. Responsibilities include budgeting, forecasting, actuals tracking, profitability analysis, variance analysis, monthly reporting, scenario modeling, business case support, revenue forecasting, and executive communications. The role partners with product, segment, and cross-line-of-business finance teams to improve financial performance and support investment decisions.
Top Skills:
AlteryxDatabricksExcelHyperion EssbaseMS OfficePowerPointSAPSnowflakeSQLTableau
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
