Revenue Operations Systems & Strategy Specialist

About Eleanor Health

At Eleanor Health we are helping people affected by addiction  live amazing lives. We work to fulfill this goal by building and growing the first addiction and mental health services provider designed to deliver a longitudinal, whole-person, value-based model of care for each community member. Our team is ambitious and committed to this unique opportunity, and understands the importance of attracting strong and experienced talent to make our vision for Eleanor Health a reality every day, and for every recovery journey we are entrusted to be a part of.  

About the Role

The Rev Ops Systems & Strategy Specialist, is responsible for overseeing the revenue operations technical strategy to intelligently drive forward all revenue activities to increase profitability and ensure all financial objectives are met. This role plays a critical role on the Eleanor Health Revenue Operations Team in driving the organization’s financial performance, as well as leading the Revenue Cycle’s technology strategy.

What You'll Do

• Develop the technology roadmap for Revenue Cycle, identifying opportunities to better leverage technology and automation to fill and eliminate process gaps and promote efficiencies
• Collaborate with IT and clinical operations to optimize EHR and practice management systems for revenue cycle efficiency
• Manage vendor relationships and drive accountability and performance while identifying opportunities for internal and external performance improvement
• Define strategic objectives, work closely with internal stakeholders and revenue cycle business partners to evaluate and analyze existing systems and processes, and implement improvements that support revenue cycle goals.
• Develop and implement strategic initiatives to improve revenue cycle performance, reduce denials, and enhance cash flow
• Partner and collaborate with Finance, Clinical Operations, and Payer Contracting teams
• Due Diligence and Assessment: develop and implement standardized protocols for integrating new businesses, acquisitions, and initiatives into the revenue cycle
• Provide regular updates and reports to the Vice President of Revenue Strategy and other senior leaders on Revenue Cycle performance and outcomes
• Create high-performance culture focused on continuous improvement

Qualifications

• Minimum 7 years of experience in healthcare revenue management and/or Technical Support
• Knowledge of patient registration, scheduling, authorizations, billing process and workflow
• Basic knowledge of EHR programs, Medical Terminology, ICD-10, CPT, HCPCS codes and coding processes (Required). Strong understanding and comfort level with computer systems and experience with process improvement methodologies
• Proven understanding of Value Based Care and Fee For Service contract models
• Proven technical and vendor relationship management experience
• System implementation/project management experience 

Preferred

• Minimum 7 years of experience in healthcare revenue management and/or Technical Support
• Knowledge of patient registration, scheduling, authorizations, billing process and workflow
• Basic knowledge of EHR programs, Medical Terminology, ICD-10, CPT, HCPCS codes and coding processes (Required). Strong understanding and comfort level with computer systems and experience with process improvement methodologies
• Proven understanding of Value Based Care and Fee For Service contract models
• Proven technical and vendor relationship management experience
• System implementation/project management experience

Compensation & Benefits

The total target annual compensation range for this position is $65-70,000. The actual compensation offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.

Eleanor Health offers a generous benefits package to full-time employees, which includes:

• Generous Paid Time Off (prorated for new employees) - unplug, relax, and recharge! 
• • 12 Vacation days
  • 12 Wellness (Sick) days
  • 3 Floating holidays
  • 9 Company-observed holidays
  • Jury Duty, Voting Leave, and other forms of paid time off may be available
• Eleanor-paid medical and dental insurance plans, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible.
• 401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity.
• Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better.
• Long Term Disability - Picks up where Short Term Disability leaves off (employee paid).
• Life Insurance - Both Eleanor and employee-paid options are available.
• Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.
• Wellness Perks & Benefits - Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
• • Mindfulness App Reimbursement
  • EAP with eight face-to-face sessions
  • Virtual health and wellness visits covered by our medical plan.