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The role involves managing customer orders in SAP, coordinating with various internal teams, ensuring timely delivery of products, and conducting data analysis related to sales and operations.
Title: Sales Operations and Planning Specialist
Location: Austin, TX
Job Type: Full-Time
Work Model: Onsite
About SK hynix America
At SK hynix America, we're at the forefront of semiconductor innovation, developing advanced memory solutions that power everything from smartphones to data centers. As a global leader in DRAM and NAND flash technologies, we drive the evolution of advancing mobile technology, empowering cloud computing, and pioneering future technologies. Our cutting-edge memory technologies are essential in today's most advanced electronic devices and IT infrastructure, enabling enhanced performance and user experiences across the digital landscape.
We're looking for innovative minds to join our mission of shaping the future of technology. At SK hynix America, you'll be part of a team that's pioneering breakthrough memory solutions while maintaining a strong commitment to sustainability. We're not just adapting to technological change – we're driving it, with significant investments in artificial intelligence, machine learning, and eco-friendly solutions and operational practices. As we continue to expand our market presence and push the boundaries of what's possible in semiconductor technology, we invite you to be part of our journey to creating the next generation of memory solutions that will define the future of computing.
Responsibilities:
- Direct interaction with customers for order acknowledgement and delivery schedule
- Order management from entering the order in SAP to the final shipment
- Maintain communications with HQ on delivery management through the complete logistical cycle from factory to customer
- Work closely with Sales Account Managers, Operations, Accounting, and Logistics
- Secure customer data to open new accounts or to increase credit limits
- Liaison between Customers and Operations
- Maintain an open line of communication with customers to ensure product requirements are met on time
- Hub reconciliation
- Ad hoc and interval reporting on business progress
- Will coordinate with corporate headquarters to ensure materials are provided according to schedules
- Will provide input to management, marketing, and sales on current product support from HQ, backlog issues, and other potential schedule issues
- Data consolidation and analysis, including but not limited to customer forecast, monthly sales tracking, order backlog, and other sales-related generation
- Product planning and order management
- Deliver order creation, RMA, sample distribution, Sales analysis, Sample Distribution
- Effectively communicate with technical marketing and sales to resolve open issues in an efficient and timely manner
Qualifications:
- Bachelor’s degree (BA/BS) is preferred
- Minimum of 2 years’ experience as a planner and scheduler in the semiconductor industry
- Bilingual in English and Korean is preferred
- Excellent verbal and written communication skills
- Outstanding analytical and interpersonal skills
- Strong proficiency with office software, including PowerPoint, Excel, and Word
- Experience in SAP for Sales Operations
- Experienced with sales operations process, logistics, and inventory management
- Being able to work in a multi-cultural environment
Benefits:
- Top Tier health insurance at no employee cost
- Paid day offs: PTO + Company Holidays + Happy Fridays
- Paid Parental Leave Program
- 401k Matching
- Educational reimbursement up to $10,000 per year
- Donation Matching and volunteering opportunities
- Corporate discount programs
- Free Breakfast/Lunch/Dinner provided to employees
Equal Employment Opportunity:
SKHYA is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Compensation:
Top Skills
Excel
Microsoft Powerpoint
Microsoft Word
SAP
SK hynix Austin, Texas, USA Office
4201 West Parmer Lane, Suite 280, Austin, TX, United States, 78727
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