Sales Operations Coordinator

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is now hiring for an exciting opportunity as a Sales Operations Coordinator- Utility and Government Rebates. The Sales Operations Coordinator plays a pivotal role in supporting the processes related to utility rebates. This position requires the ability to quickly respond to customer inquiries, provide accurate and timely information, and ensure a seamless customer experience. The role involves close collaboration with internal teams and external partners to resolve issues, and advocate for customer needs.

This position is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA in accordance with company policy.

• Execute the streamlined process to ensure customers receive their Utility Rebate credit on account in accordance to service level agreements.
• Work on established Power APP’s for Instant Rebates.  This includes working with the field on needed information as well as submissions to program for payment.
• Assist with payment and credit reconciliation monthly.
• Work closely with Treasury on payments received from Utilities and other information needed
• Communicate with local sales or sales management to ensure understanding of any process bottlenecks and inconsistencies.
• Ability to effectively communicate with our contractors when information is required.
• Assist with special projects as needed to support the needs of the business.
• Attend scheduled team meetings – internal as well as external program meetings.

Additional Job Duties & Responsibilities:

Adhering to all policies, rules, regulations, and procedures. Performing other duties or functions as requested by management.

• Strong ability to identify & document process improvements while collaborating closely with the Operations Analyst.
• Strong attention to detail with data integrity – output, reporting, required data
• Self-motivated and a quick learner.
• Strong communication skills which allow you to communicate effectively with individuals, in a group setting, and in writing.
• Basic to Intermediate Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint,) Experience using PowerBI a plus.
• Strong organizational and critical thinking/decision-making skills.
• Ability to organize and prioritize work.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#Li-Remote

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information