Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Internship Program
At Five9 we are committed to providing an exceptional experience for our interns. We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9. Through our Speaker Series, Intern Buddies, Employee Resource Groups, and other events, you’ll have the opportunity to meet and learn from some of the best in the business.
This is a full-time, paid internship based out of our headquarters in San Ramon, CA. This role is hybrid. 3 days a week (M, W, TH) in office is required. The program runs 11 weeks with the opportunity to start in early or mid-June.
As an intern at Five9, you can expect to:
Learn. Learn about Five9, our culture and what makes Five9 special.
“The people here at Five9 have been super supportive of my learning - it's less intimidating to approach people, ask them about what they do, and more often than not they're willing to teach you a few things about their fields of work.” – Security Software Engineer Intern
Contribute. Contribute to the success of the company, your team, and real, impactful projects.
“Working at Five9 has been an enriching journey of learning and impact, where the work I am doing truly feels significant. I've gotten the chance to learn about high level business strategies and ensure that the work I do contributes to the business's overarching goals.” – PS Education Services Intern
Grow. Grow as a student, an employee, as a person!
“I have always been very career-oriented, and this summer I've realized how important it is to also focus on other aspects of my life. Meeting different employees at Five9 and hearing their career trajectory made me realize that everything will work out, eventually, and to take my time exploring my interests. However, that doesn't mean I will halt all career goals. I plan to continue networking with industry professionals and building my knowledge on using different data analytics tools. Seeing the way my team and the People Team utilize the data we have, made me realized just how much I enjoy working with and interpreting the data that is gathered.” – Talent Management Intern
About the Sales Ops Intern Role:
Are you a tech-savvy individual who is passionate about process improvement and eager to build a career at the intersection of business operations and technology? Our RevOps GTM (Go-To-Market) team is looking for a driven and quick-learning junior analyst to become a subject matter expert in our sales systems and processes.
This is a unique opportunity to join a dynamic team and play a critical role in shaping the efficiency and effectiveness of our sales organization. You will work directly with a manager focused on strategic initiatives, taking ownership of essential day-to-day tasks while growing into a key technical resource for the entire department. If you love to solve puzzles, re-imagine how things are done, and want to build expertise in Salesforce, related sales tools and DocuSign CLM, this role is for you.
What You'll Do
- Manage and execute daily operational tasks, including updates to DocuSign CLM intake forms and agreement templates (e.g., Service Orders, Amendments, Master Agreement, etc.).
- Conduct User Acceptance Testing (UAT) for process changes and enhancements in Salesforce (Accounts, Opportunities) and Salesforce CPQ (Products, Quoting).
- Partner with the various GTM Ops Teams to identify, solution, and implement process improvements across our end-to-end sales lifecycle.
- Act as a key liaison between the GTM Ops Teams and our technical IT partners, translating business needs into technical requirements.
- Develop a deep understanding of our sales processes and become the go-to technical subject matter expert (SME) for the business on tools like Salesforce, Salesforce CPQ, and DocuSign CLM.
- Support strategic projects aimed at enhancing our sales technology stack and operational workflows.
What You'll Bring
- A strong desire and demonstrated ability to learn new tools and processes quickly.
- A natural technical aptitude and the ability to bridge the gap between business stakeholders and technical teams.
- Excellent problem-solving skills and a detail-oriented mindset.
- Strong communication and collaboration skills.
- A proactive and enthusiastic approach to tackling new challenges.
- Hands-on experience with Salesforce (CPQ) and/or DocuSign CLM
Preferred Experience (A big plus, but not required):
- Salesforce Admin and/or Developer experience
This is a full-time, paid internship. The program runs 11 weeks with the opportunity to start in early or mid June. This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.
As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.
If you have any questions about the compensation related to this position, please discuss with your recruiter.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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