Sales Operations Manager

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.    

Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI.  Today, our customers depend on us to stay ahead.   

At Darktrace, we are energized by that responsibility.  We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked.   We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.  

We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them. 

Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast 

Job Description:

We are seeking a skilled and experienced first-level line manager to lead a high-performing team and drive operational excellence. In this role, you will oversee key management responsibilities, including hiring decisions, compensation contributions, setting objectives, and managing team performance. The ideal candidate will work independently, provide innovative solutions to complex problems, and foster cross-functional collaboration to achieve strategic goals.
Key Duties & Responsibilities:

• Lead and manage an immediate team, overseeing hiring, compensation contributions, objective setting, and performance management.
• Work independently with minimal oversight, driving team success while aligning with organizational priorities.
• Solve immediate problems creatively and effectively, offering solutions and guidance on complex issues.
• Demonstrate a comprehensive understanding of the broader business and build a strong professional network.
• Leverage technical proficiency to design, implement, and innovate tools and systems, setting a high standard of technical excellence.
• Use data to lead transformative strategies and provide data-driven insights across the organization.
• Facilitate collaboration across multiple functions, driving innovation and fostering long-term partnerships.
• Develop and execute complex strategic plans, ensuring alignment with organizational goals.
• Manage the entire customer lifecycle with a focus on driving customer satisfaction and loyalty.

Qualifications & Experience:

• Expert in designing and innovating tools and systems while setting technical standards.
• Leverages data to innovate and lead organizational strategies.
• Drives collaboration across teams and builds impactful partnerships.
• Crafts and executes strategic plans aligned with high-level goals.
• Manages the customer lifecycle with a focus on satisfaction and loyalty.
• Expert in compliance and risk strategies influencing organizational policies.
• Creates a culture of adaptability with robust enablement programs.
• Builds an environment of empowerment and continuous team development.

Compensation for this role ranges between $140,000-$155,000 depending on experience

Benefits:

• 100% medical, dental and vision insurance, plus dependents

• Paid parental leave

• Pet insurance Discount

• Life insurance

• Commuter benefits

• 401(k)

• Employee Assistance Program

As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.

Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.

Employment with Darktrace is at-will, meaning either the employee or Darktrace may terminate the employment relationship at any time, with or without cause or notice, except where prohibited by law or governed by a separate written agreement.