Account Manager - Enterprise

| Austin
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ePayPolicy is the nation’s leading provider of payment processing exclusively for the insurance industry. Our company was founded in 2014 by industry veterans with one goal in mind: Use tech to improve how insurance professionals accept payments. ePayPolicy has the support and backing of Serent Capital, one of the top private equity firms in the US that invests in high-growth software and services firms and manages over $2B in committed capital. The team here is a vibrant, creative group that doesn’t shy away from challenges, continues to hit ambitious goals, and loves doing what we do.


Job description

Account Managers own the relationship with the customer post-sale. You will meet with each of your customers regularly to ensure that they are getting the most of our system and help them accelerate their transition to electronic payments. Each customer's situation is different and we are looking for problem solvers who can listen to customers, understand their unique situation, and craft creative solutions.

**Must have sales experience to be considered for this role**


Responsibilities and Duties:

  • In-office 3+ days per week and 4-5 days during training
  • Manage a book of ~200 accounts of varying size depending on seniority
  • Build strong relationships with your customers, helping them increase their electronic payments adoption, and growing revenue per customer
  • Manage account activity and information in Salesforce.com system

You may be a good fit if:

  • You have 7+ years of experience in a quota-carrying Sales or Account Management role focused on Enterprise-level accounts
  • You enjoy working at a fast paced SaaS company
  • You’re a resourceful self-starter and thrive working somewhat autonomously
  • You're able to think on your feet, solve problems, and articulate clear recommendations
  • You love being customer-facing, talking with customers, and you seek to understand how we can improve and over-deliver on expectations
  • You’re a good teammate and always do what is in best interest of your team 

Why ePayPolicy

  • Competitive salary, commission, and bonus
  • Comprehensive benefits package with employer basic life and disability premiums
  • 401K
  • Unlimited PTO
  • Company-sponsored quarterly “ePayItForward” initiatives 
  • Supportive and inclusive company culture with a focus on work/life balance
  • Fully-stocked kitchen and lunch delivery stipend, as well as safety protocols in place for those that choose to work onsite.
  • Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it! We value everyone’s ideas and opinions.)
  • Huge opportunity for growth

We will only consider a local Austin-area candidate to fill this position. This person is expected to be in-person during training and expect some level of in-person collaboration as we transition back to the office over the next several months.

ePayPolicy Hiring Practice

We value diversity at ePayPolicy. The company will hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.

 


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • CanvaDesign
    • TrelloManagement
    • SlackManagement
    • WordpressCMS
    • HubSpotCRM
    • PipedriveCRM
    • MailChimpEmail
    • SendGridEmail

Location

The office sits in the shadow of the Pennybacker bridge, with access to and amazing views of Lake Austin.

An Insider's view of ePayPolicy

What’s the vibe like in the office?

The vibe here is extremely friendly and laid-back, while still promoting getting things done. Everyone gets along well, and plays off each others strengths.

Tyler

Application Developer

What's the biggest problem your team is solving?

Since we have such strong client acquisition from trade shows and inbound leads, we're working on maximizing our outbound floor plan to make it as strong as possible.

Keith

Team Lead

How has your career grown since starting at the company?

My three years here has been ridiculously awesome. I started in Customer Support part-time, and today I am involved in just about every area of the business.

Nathan

Team Lead

What unique initiatives do you have that encourage innovation?

We have a saying at ePayPolicy that goes like this. "The best idea wins. So who has it?" We encourage everyone to question why we do things the way we do and offer other solutions. We believe a collaborative environment brings out all of our best ideas.

Todd Sorrel

Co-founder

How do you collaborate with other teams in the company?

I collaborate with the marketing team, mostly. When they get inbound leads they send those my way, so our work really goes hand in hand.

Morgan

Inbound Product Specialist

What are ePayPolicy Perks + Benefits

ePayPolicy Benefits Overview

ePayPolicy offers comprehensive health and wellness coverage, and unlimited paid time off. We invest in and give back to our community with our #ePayItForward initiatives. As we've more than doubled in size since March 2020 (yes, just as the pandemic took over!) we've kept our teams engaged while working remotely and transitioning back to our brand new office space right on the shores of Lake Austin. A fully stocked kitchen and monthly team lunches (held safely!) keep us running and continuing to be the best in our industry. Join our resident yoga instructor for daily sessions to keep mind and body aligned.

Culture
Volunteer in local community
ePayPolicy volunteers at Austin Mobile Loafes & Fishes. Mobile Loaves & Fishes provides food & clothing & promotes dignity for our ... prepared feeding program to the homeless and working poor.
Partners with Nonprofits
We've partnered more recently with an organization called USupplies to provide back-to-school materials to kids who will be learning remotely at the start of this year.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Online course subscriptions available
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