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Call Router / Entry Level Inbound Sales Rep

| Austin

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named "Best Place to Work" in Austin, TX in 2018, is looking for an ambitious, organized, and personable professional to join our Sales team. In this role you will help fuel the sales pipeline by identifying, qualifying and cultivating new sales leads, enabling BigCommerce’s mission to democratize commerce and change people’s lives through our software. You will also have the opportunity to cultivate skills that will allow you to pursue a career in full cycle sales.

What You Will Do

  • Develop an understanding of BigCommerce’s products, services, partners, and values.
  • Filter incoming calls from our 1-800 sales line and route to the appropriate department.
  • Draw on solutions selling techniques to build rapport and probe for needs.
  • Provide world class customer service.
  • Arrange product demos with Sales Reps and Sales Engineers, when appropriate.
  • Practice good sales hygiene by maintaining the Salesforce CRM.
  • Follow the BigCommerce sales process and rules of engagement to provide an optimal prospect experience.
  • Interact with merchants across a variety of categories to acquire new customers.
  • Contribute to continuous team improvements and business performance.
  • Relay customer feedback to management to increase client satisfaction and conversion and drive overall sales improvements.
  • Stay abreast of the latest trends in internet technology and eCommerce.
  • Other duties as assigned.

Who You Are

  • 1+ years experience in a customer service a plus.
  • Customer Focused - You have a passion for service and satisfaction, are dedicated to meeting the expectations and requirements of internal and external customers, act with customers in mind, and establish and maintain effective relationships with customers, gaining their trust and respect.
  • Efficient - You are extremely organized and attentive to detail with excellent prioritization skills that allow you to consistently deliver quality results on time.
  • Communicator - You have excellent written/verbal communication (particularly grammar and typing) and customer relationship skills.
  • Driven Achiever - You thrive on challenges and are a dependable self-starter with a strong work ethic.
  • Composed - You know how to remain collected in a fast-paced, high pressure, dynamic environment.
  • Personable - You are a high energy professional with a resiliently positive attitude and deep personal confidence that exudes a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members.
  • Coachable - You pick up on technical things quickly, enjoy learning new skills and knowledge, are open to feedback, committed to personal and professional development, and willing to be corrected and to act on that correction.
  • Ethical - You are a team player, humble, ambitious, driven to make a difference, and do the right things the right way every time.
  • Tech Savvy - You have a sound knowledge of and passion for the web and web-based software products as well as strong Internet, email, and electronic document management skills (Google Suite and MS Office). Experience with CRM tools, Salesforce.com preferred. A basic understanding of shopping carts, web hosting, email and online marketing tools a big plus.

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

Location

We're downtown at: 211 E 7th St Suite 500, Austin, TX 78701. We also have an amazing office in NW Austin: 11305 Four Points Drive, Austin TX 78726.

What are BigCommerce Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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