Client Development Account Executive (eCommerce) at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce named a 2019 "Best Place to Work" in Austin, is looking for a Client Development Account Executive. As a Client Development Account Executive, you will identify and execute on merchant-focused sales and marketing campaigns to ensure our merchants have the product solutions and services they need to be successful.

In this role, you'll be drawing on your sales and client engagement experience as well as your broad knowledge of the e-commerce ecosystem to consult merchants on how to grow their online business. This role will work closely with various internal BigCommerce teams as well as strategic partner teams to help our merchants understand and adapt products, services and best practices for increasing their online sales. 


What You Will Do

  • Advise and consult with merchants on best practices, products, and services to help them improve time to first sale, search optimization, conversion, site speed, fraud management, business operations, and other key impact areas. 
  • Be up to date with current e-commerce trends, tips, and solutions in order to be a trusted advisor to our client base, including becoming certified/accredited in applicable areas (example, site speed)
  • Use consultative selling techniques to provide value to our merchants while recommending the appropriate solutions to take their business to the next level.
  • Drive revenue for identified products, services and solutions and improve retention rates through outbound cross-sell sales activities to merchants and strategic partners.
  • Actively manage the sales process (positioning, presenting, demoing, and closing).
  • Work closely with the BigCommerce Partner Ecosystem and BigCommerce Partner Management, Marketing, and Enablement, and Sales Engineering teams to identify and execute campaigns that drive awareness and adoption of product solutions (payments, apps, shipping, etc.) that help our merchants grow their online business. 
  • Draw upon your experience to assess complex business structures and challenges, obtain information that is critical to the sale, and select an appropriate course of action and/or solution to get the job done.
  • Meet the expectations and requirements of internal and external customers by completing detailed needs analyses, effectively coordinating resources for implementation, educating partners and merchants, acting with customers in mind, and establishing effective relationships through trust and respect.
  • Develop and maintain accurate forecasts and effectively maintain a CRM with detailed and accurate notes of all sales-related activities to achieve goals and project KPIs. 
  • Communicate with the management team, team members and partners on how to increase client satisfaction and cross-sell adoption
  • Collaborate closely with internal and external referring teams for cross-sell opportunities, including leading communication with all parties during the sales process.

Who You Are

  • 2+ years proven sales or account management experience, including at least 2 years in a high-volume, fast-paced inside sales environment, preferably at a $50M+ software, SaaS, eCommerce or other subscription-based company
  • In possession of a firm understanding of eCommerce, 3rd Party Applications, and business models to help position solutions to savvy eCommerce store owners
  • Experienced prospecting into mid-market and enterprise accounts
  • Excellent communication (written and verbal), persuasion, negotiation, presentation, and client relationship skills are critical
  • Excellent organization and time management skills and ability to manage sensitive client information and numerous details with ease
  • Solution-oriented with the ability to identify and creatively solve complex problems to keep a sale on track
  • Positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members
  • Sound knowledge of Salesforce as well as strong Internet, email, and electronic document management skills. A basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email, and online marketing tools) a big plus
  • Degree in Business or a related field from a four-year college or university preferred

 

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

 

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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