Closing Coordinator (Customer Success)
Why OJO?
We’re on a mission to empower people to make better decisions through the fusion of machine and human intelligence. We’re solving some of the biggest problems troubling the modern consumer experience. Through our unique, data-driven AI platform, we’ve introduced a fresh approach to the way people make important decisions. As part of our team, you’d be helping to build technologies that will significantly advance the world’s largest consumer industries, starting with home buyers in the real estate industry.
We hope to have an opportunity to meet you, learn about your experience and introduce you to the OJO team.
Who is OJO?
We are an Austin-based, technology startup focused on fundamentally improving the way people make their most important decisions through the fusion of machine and human intelligence. With offices in Austin, TX, Minneapolis, MN and Vieux Fort, St. Lucia, we have over 350 employees globally. We are continuously named a Top Place to Work and have recently been awarded Austin Inno’s “50 on Fire” award which recognizes the hottest startups in Austin. Backed by top-tier VCs and industry veterans, we have managed to hire the best technical, product and operational minds to pursue this incredible opportunity. We know we’re onto something big and everyone on our team has a significant impact on our evolving product, team and culture.
Closing Coordinator Basics:
We believe that by providing excellent service we are not only able to positively impact our customers’ lives, but also enhance the reputation of our organization, improve our referral partner relationships, build brand loyalty, and improve job satisfaction. As a Closing Coordinator you will be the liaison between OJO and our Partners.
What you'll do:
- Communicate across departments including accounting, business intelligence, and concierge services
- Communicate with our real estate agent partners, and their offices internal commissions coordinators, transaction coordinators, and / or closing coordinators
- Uphold the company-wide commitment of amazing same-day customer service for internal and external customers in person, by phone, and by email
- Help contribute to building and maintaining internal systems and reportingField internal questions about closing functions and troubleshoot/resolve related problems
What we need from you:
- Solid customer service skills including the ability to explain referral agreements, policies, and processes with customers, diffuse concerns from facing tight deadlines, and provide timely responses to all email and phone questions
- Professional written and verbal communication skills
- Able to proactively collaborate with a team to ensure deadlines are met each day and obtain documentation in strict time frames
- Strong organization skills
- Able to research complex issues across various systems and platforms
- Able to accurately transfer data and information across various documents and computer applications
- Knowledge of residential contract and closing documents
- Ability to read, analyze and interpret reports
- Ability to analyze problems, recommend and execute solutions
- Ability to maintain effective working relationships with customers, contracted agencies and workers, other employees, supervisory personnel
- Ability to perform in a fast-paced environment, with the ability to multitask while maintaining a positive attitude.
Bonus Points:
- Background in real estate agent’s office, title, escrow, and/or mortgage
What do we have to offer?
- You get to work with the best of the best
- A collaborative, respectful environment where your voice will always be heard
- Competitive Salaries
- Equity
- Unlimited/Open PTO Policy
- Hip SoCo Austin Office
- Dog-Friendly Workplace
- Commuter Stipend or Free Parking
- 70% Coverage of Employee and Dependent Health Premiums
- Promote from Within Philosophy
- Volunteer Program
- Optimum Workspace Subsidy
- Many More – We have a whole team dedicated to making OJO an awesome place to work!
OJO is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.