Closing Coordinator
Why OJO?
OJO Labs was founded on the belief that complex decision making could be made better through the fusion of machine and human intelligence. Our company has developed a unique, AI-based technology that combines natural language processing, machine learning, and human support. The offering allows for consumers to gain a better understanding of the market as well as their own wants and needs prior to interacting with an expert.
The first big decision we’re tackling is homebuying and selling. We are building an end-to-end real estate platform which provides consumers personalized guidance throughout their journey, readying them to make meaningful connections with experts. In addition, we provide brokers, agents, and loan officers warm and informed introductions to consumers, along with the tools to support a best-in-class experience.
As part of our team, you’d be helping to build technologies that will significantly advance the world’s largest consumer industries while setting a new standard for engagement between people, information, and companies.
Closing Coordinator:
We believe that by providing excellent service we are not only able to positively impact our customers’ lives, but also enhance the reputation of our organization, improve our referral partner relationships, build brand loyalty, and improve job satisfaction. As a Closing Coordinator you will be the liaison between OJO and our Partners.
What You'll Do
- Communicate across departments including accounting, business intelligence, and concierge services
- Communicate with our real estate agent partners, and their offices internal commissions coordinators, transaction coordinators, and / or closing coordinators
- Uphold the company-wide commitment of amazing same-day customer service for internal and external customers in person, by phone, and by email
- Help contribute to building and maintaining internal systems and reporting
- Field internal questions about closing functions and troubleshoot/resolve related problems
What We Need From You
- Solid customer service skills including the ability to explain referral agreements, policies, and processes with customers, diffuse concerns from facing tight deadlines, and provide timely responses to all email and phone questions
- Professional written and verbal communication skills
- Able to proactively collaborate with a team to ensure deadlines are met each day
- and obtain documentation in strict time frames
- Strong organization skills
- Able to research complex issues across various systems and platforms
- Able to accurately transfer data and information across various documents and
- computer applications
- Knowledge of residential contract and closing documents
- Ability to read, analyze and interpret reports
- Ability to analyze problems, recommend and execute solutions
- Ability to maintain effective working relationships with customers, contracted
- agencies and workers, other employees, supervisory personnel
- Ability to perform in a fast-paced environment, with the ability to multitask while
- maintaining a positive attitude.
- Bonus Points:
- Background in real estate agent’s office, title, escrow, and/or mortgage
What do we have to offer?
● You get to work with the best of the best
● A collaborative, respectful environment where your voice will always be heard
● Competitive Salaries
● Equity
● Four Weeks PTO for Non-Exempt Employees
● Dog-Friendly Workplace
● Commuter Stipend or Free Parking
● Optimum Workspace Subsidy
● 70% Coverage of Employee and Dependent Health Premiums
● Promote from Within Philosophy
● Volunteer Program
● Many More – We have a whole team dedicated to making OJO an awesome place to work!
Who is OJO?
We are an Austin-based, technology startup focused on fundamentally improving the way people make their most important decisions through the fusion of machine and human intelligence. With offices in Austin, TX, Minneapolis, MN, San Mateo, CA, Chicago, IL and Vieux Fort, St. Lucia, we have over 300 employees globally. We are continuously named a Top Place to Work and have recently been named to the Inc. Best Places to Work list for the second year in a row. Backed by top-tier VC’s and industry veterans, we have managed to hire the best technical, product and operational minds to pursue this incredible opportunity. We know we’re onto something big and everyone on our team has a significant impact on our evolving product, team and culture.
Virtual Life at OJO
At OJO, we care and listen deeply to the needs of our team to ensure they are comfortable and have the necessary tools to be productive while working from home during the pandemic. We strive to allow a balance and separation between home and work life, and provide support and a flexible working schedule so that employees are able to focus on what’s important to them. The leadership team at OJO has decided that we will work from home through September 2021, and will continue to monitor and respond to COVID-19 proactively.
OJO is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.