This position is also available for employment in these areas:
Remote - Texas (Austin), Remote - USA, Remote - Utah
Job Description:
Pluralsight is the technology workforce development company that helps teams build better products by knowing more and working better together. Using our Skills and Flow products, teams can develop critical skills, improve processes and gain insights through data.
We build this exciting product ecosystem by working with smart people and uniting behind a passion for what tech can create. We're a group of good-natured, nimble go-getters dedicated to helping people and businesses build better with technology. That means when we see opportunities to create, we go for it. We don't let the unknown stop us from solving challenges and winning together. And most importantly, we treat each other like adults. If you can see possibilities where others see problems, have candid conversations to ensure all voices are heard and thrive in a collaborative environment, you'll do some of the best work of your career here.
As a Customer Success Manager at A Cloud Guru (a Pluralsight company), you'll be responsible for the post-sale customer relationship for our B2B side of the business and become a product specialist. You'll on-board and engage our customers to drive adoption by crafting detailed customer plans and partnering with stakeholders. You'll be the voice of the customer and partner with ACG's product, sales, and marketing teams.
Who you're committed to being:

• Customer centric - always thinking about impact to the customer, whether it's your own actions or the actions of the business
• Self starter - embracing the ambiguous and working independently and cross-functionally to get it done
• Organized - you understand how to organize competing priorities in a way that both serves the client and your own workflow in an efficient way
• Collaborator - you love to work with others, teamwork is part of your DNA
• Problem solver - Whether its customer challenges or internal process hurdles, your natural reaction is to think critically and provide creative solutions to address the issue
• Flexible & Open to Change - with our recent acquisition, this role will undergo a shift to best support all of our combined customers across the business, so an open and eager attitude to learn and grow is critical

What you'll own:

• The post-sale customer relationship for our B2B side of the business
• Managing the customer lifecycle through on-boarding, platform adoption, and renewal
• Partnering with key stakeholders (external and internal) to deliver an outstanding customer experience
• Learning new technologies quickly and deliver A Cloud Guru's value proposition
• Being the voice of your customers and their internal champion, advocating for product feedback and improvements
• Embracing a dynamic work environment that requires proficiency with managing multiple e-learning platforms

Experience you'll need:

• 2+ years of experience as a Customer Success Manager owning multiple client relationships
• Proven track record for developing relationships quickly
• Experience delivering on key Customer Success metrics
• Bachelor's degree or equivalent experience

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Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
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