Customer Success Manager
Sonar’s industry leading solution solves the trillion-dollar challenge of bad code, equipping developers and organizations to reach a problem-free state in their codebase with Clean Code. Through its unique Clean as You Code methodology, the organization has empowered 7 million developers and 400,000 organizations across the globe to systematically deliver better software.
Do you want to be part of a fast-growing company and work with an amazing team? Can you work independently but also help build a great culture? At SonarSource we are experiencing huge growth and are looking to expand. Our Austin office was recently selected as a “Best Places to Work in Austin” by the Austin Business Journal - that gives our employees a great opportunity to experience personal and professional growth as we scale the business.
We believe in our products and our people. Each SonarSourcer enters the day with the ability to have a profound impact on our organization and customer base, this role is uniquely focused on our customers. We are building a team of people to support and help our customers find success within their SonarSource journey.
Are you ready to join?
The impact you can have
We have over 250,000 users of our products and 6,000 commercial customers. Use your customer centric mindset to help these customers adopt and find value in their SonarSource tools.
In the role of Customer Success Manager, you will use your Customer Success background, attention to detail, organization, and problem-solving abilities to help us build and scale a product first, team-centric Customer Success Team. You will work closely with our Sales and Renewals Teams to drive our customer relationships, product adoption and success of our product with a specific group of existing customers.
You will also have the real ability to directly impact the direction and processes of the Customer Success team and organization as we grow.
On a daily basis, you will:
- Ensure that minimum requirements are managed and maintained with customers, such as quarterly business reviews
- Gain a technical understanding of our solutions and systems
- Onboard customers with SonarSource commercial products and assist with questions through their customer journey
- Develop relationships and set appropriate expectations with existing customer accounts
- Support marketing with account-based customer-focused marketing campaigns
- Identify potential opportunities for growth of customer licenses
- Assist in commercial conversations during the renewal process
- Interact with customers over phone, email, and video conference
- Co-ordinate the right resources internally to maintain our customer relationships
- Pro-actively engage in building, growing, and sharing team best practices
- Accurately capture and report all aspects of account and contact information within the SFDC platform
- Utilize Salesforce.com to set daily activity
The skills you will demonstrate
- Proven successful experience in a Customer Success role; ideally in a SaaS or subscription model
- Experience supporting a technical product to a technical user - experience in the Development side of IT a plus
- Experience and aptitude in building and managing customer relationships
- Strong communications and listening skills: ability to handle objections as well as to take feedback and coaching
- Ability to drive customer conversation effectively through phone calls and emails
- Pioneering attitude, blaze a trail, and help others to follow
- Problem solver, critical thinker, we want to solve big challenges
- Team player interested in seeing the company goals achieved alongside the team and individual goals
- Salesforce.com lover; know it and can’t imagine sales without it
- Experience in managing relationships at all levels of accounts
- Customer-Centric focus - We Want Happy Customers
Why you will love it here
• We value a safe work culture - founded in respect, kindness, and the right to fail.
• We hire great people - we value communication skills as much as technical prowes and we strive to create a work enviornment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate!
• Work-life balance - a healthy work-life balance is very important at Sonar. This is reflected in our hybrid work policy (2-3 days/week in the office).
• Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
• We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired.
What we do
As Home of Clean Code, Sonar is the ultimate solution to achieving Clean Code for developers and organizations alike.
The company was formed to develop the open-source tool SonarQube, which has since become the go-to standard in code quality management. We strive every day to pave the way for developers, tackling the toughest issues head-on and pushing the limits of what’s possible.
Who we are
At Sonar we believe in people, dedication, and innovation. We’re a team of problem solvers who are passionate and relentless in their respective missions. We want to work with people who are ready and willing to fasten their seat belts and be part of an incredible ride!
Our Core Values are: Smarter Together, Excellence, Innovation, and Delivery. They reflect our unique culture and we expect them to help shape and positively strengthen our organization.
If you want to learn more about our culture, check out our blog post.
Join us; we’ll be smarter and stronger together!
Sonar is an equal opportunity employer and is committed to treating every employee with equal respect and fairness. We maintain a zero-tolerance policy toward any form of discrimination. All candidates will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, veteran status, disability, or any other legally protected status.
