Customer Support Representative at ePayPolicy

| Austin
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ePayPolicy is the nation’s leading provider of payment processing exclusively for the insurance industry. Our company was founded in 2014 by industry veterans with one goal in mind: Use tech to improve how insurance professionals send and accept payments.

We’re looking for a customer support representative who is obsessed with delivering world-class service to join our vibrant company that’s growing fast. This role will be a key-player on our support staff and tasked with responding to customer inquiries lighting fast while being available at a moments notice when customers call for help. 


Responsibilities and Duties:

  • Troubleshoot and solve customer issues in a timely manner with a positive attitude via emails, phone, live-chat, etc.

  • Work alongside our Risk and Integration teams to onboard new customers

  • Assist with activating and onboarding new customers via phone, email, and training webinars

  • Run weekly training webinars for new customers


You may be a good fit if:

  • You have at least 2+ years customer service experience at a SaaS company

  • You're reliable

  • You're flexible, resourceful, and thrive while working autonomously

  • You're able to think on your feet and solve problems

  • You can prioritize tasks and incoming requests accordingly

  • You love being customer-facing and you seek to understand how we can improve and over-deliver on expectations

  • You're very comfortable working in a fast paced environment

  • You're often the first to volunteer, take initiative to think about the next project, and you have a real passion for service

  • You're able to pick up new concepts quickly and teach others

  • You're experienced working in a team environment and juggling multiple projects

  • Familiarity with our industry and or banking is a plus

  • You've demonstrated software on conference calls and web-sharing

  • You're a pro at navigating between systems and using help desk software and tools

  • You possess excellent communication and problem-solving skills

  • You're patient and not easily flustered when handling tough cases

 

Why ePayPolicy

  • Fun culture 

  • Fantastic health, dental, and vision benefits

  • Unlimited vacation 

  • Open communication (We won’t box you in! If you have a cool idea for a marketing campaign or a suggestion on how to improve the production, let’s talk about it. We value everyone’s ideas and opinions.)

  • Huge opportunity for growth



 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • CanvaDesign
    • TrelloManagement
    • SlackManagement
    • WordpressCMS
    • HubSpotCRM
    • PipedriveCRM
    • MailChimpEmail
    • SendGridEmail

Location

The office sits in the beautiful hills overlooking Lake Austin. There are plenty of Austin's finest food and fitness options just minutes away!

An Insider's view of ePayPolicy

What’s the vibe like in the office?

The vibe here is extremely friendly and laid-back, while still promoting getting things done. Everyone gets along well, and plays off each others strengths.

Tyler

Application Developer

What's the biggest problem your team is solving?

Since we have such strong client acquisition from trade shows and inbound leads, we're working on maximizing our outbound floor plan to make it as strong as possible.

Keith

Team Lead

How has your career grown since starting at the company?

My three years here has been ridiculously awesome. I started in Customer Support part-time, and today I am involved in just about every area of the business.

Nathan

Team Lead

What unique initiatives do you have that encourage innovation?

We have a saying at ePayPolicy that goes like this. "The best idea wins. So who has it?" We encourage everyone to question why we do things the way we do and offer other solutions. We believe a collaborative environment brings out all of our best ideas.

Todd Sorrel

Co-founder

How do you collaborate with other teams in the company?

I collaborate with the marketing team, mostly. When they get inbound leads they send those my way, so our work really goes hand in hand.

Morgan

Inbound Product Specialist

What are ePayPolicy Perks + Benefits

ePayPolicy Benefits Overview

ePayPolicy offers up to 100% healthcare contributions, and unlimited paid time off. Happy hours and quarterly company sponsored events are always a blast!

Culture
Volunteer in local community
ePayPolicy volunteers at Austin Mobile Loafes & Fishes. Mobile Loaves & Fishes provides food & clothing & promotes dignity for our ... prepared feeding program to the homeless and working poor.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
Parking
Professional Development Benefits
Promote from within
Online course subscriptions available
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