Deal Desk Manager at RapidDeploy

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Join a purpose-driven, fast-growing enterprise software company that is working to transform 9-1-1.
 
The power to do remarkable things when it matters most is the heart of 9-1-1 and public safety. At RapidDeploy, we believe that regardless of size, geography or budget, everyone in public safety should have access to the data they need when it matters most to save more lives. That’s why, since 2016, our mission has been to reduce emergency response times and improve public safety. We are the industry’s only truly open and integrated emergency response platform with a portfolio of web-based cloud solutions that includes analytics, mapping, dispatch and first responder applications.
 
Over the past year, we have signed four states and our software has been deployed in more than 700 9-1-1 centers across the U.S. We have increased our annual recurring revenue by more than 20X. We’re hiring passionate team members to help propel us into the next stage of growth.
 


As a Deal Desk Manager, you will strategically partner with our Sales organization, offering guidance to drive deal execution, while establishing and ensuring compliance with company policies and procedures. In this role, you will be responsible for actively working with sales, customer success, finance, and other cross-functional teams for deal structuring and commercial terms for complex enterprise deals.

Job responsibilities:

  • Serve as the initial point of contact on deal constructs, special pricing, approval policies, and troubleshooting of deal issues and sales escalation to move deals to closure, and escalate to management as appropriate
  • Operate as a sales organization-facing and customer-facing subject matter expert on deal structuring, processes, and policies
  • Maintain ownership of final price and budgetary quotes. Responsible for ensuring Sales and contract data is accurate in CRM and other systems; ensure all deals are documented properly.
  • Foster and maintain strong working relationships with critical business partners (e.g. Sales, Contract Management, Product, Bid and Proposal, and Finance, etc.) expedite the review and approval process.
  • Identify, anticipate, and resolve issues that could prevent deals from closing in a timely manner.
  • Be a trusted advisor to the Sales team and their customers’, collaborating on pricing, product, and commercial terms for complex, non-standard transactions
  • Successfully support and manage sustainable pipeline and support outside sales organization
  • Respond diligently and timely to account executive and customer inquiries and concerns as they pertain to purchasing our products
  • AdHoc sales Support including CRM data & sales pipeline grooming, reporting & analytics. Maintain company contacts and Hubspot entries to ensure accuracy of contacts, clients, and deals
  • Ensure timely follow up / resolution of outstanding issues and set service standards that can be relied upon.
  • Other tasks to support US Operations as needed, we're a fast-growing technology company in a dynamic market environment so you'll need to be flexible and adaptable to change

  • Deal Closure Support including but not limiting to:
  • Generate and Support Quotes including final quotes
  • Develop and Manage repeatable checklists for moving deals from committed to closed
  • Collaborate with account executives, sales engineers, Sales Ops, Legal, and Management to bring deals to closure
  • Relentless focus on details and accelerating closure
  • Track deal closure, PO, checklists, deal requests, RFP’s, Sales Engineering requests.
  • Serve as the go to person that is moving things from late stage to closure, lead and drive the deal over the finish line to make sure the SOW’s and all the paperwork and get things handed over to delivery.
  • Chase procurement at the client site, with the goal of reducing the account manager’s plate.

Requirements:

  • Strong verbal and written communication skills in English, relentless focus on customer satisfaction
  • Solid understanding of technology (cloud-based software) and willingness to learn fast
  • Work authorization for the US with occasional travel
  • Strong organizational, grammar and editing skills with an attention to detail and emphasis on quality
  • Sense of responsibility, accountability and ownership in your own work
  • Growth mindset - willingness to learn continuously
  • Strong teamwork and collaboration skills, we work in a dynamic, fast-paced environment and collaboration with team members is key
  • Experience with cloud-based CRM solutions and digital sales & marketing tools (especially HubSpot) is a plus, experience with Microsoft products also beneficial

Preferred:

  • Experience with Enterprise-grade Software-as-a-Service products
  • Bachelor’s degree
  • Passion and familiarity for emergency services and experience as a first responder

About RapidDeploy Inc.
- Strong revenue growth (20x+ in last 12 months) & huge recent customer wins (e.g., State of California)
- Fast-growing, passionate, mission-driven team – we care about saving lives through technology!
- Offices in Austin, TX and Cape Town, South Africa 
- Medical, dental, and vision insurance options, with benefits that kick in on your first day! Benefits are highly subsidized by RapidDeploy Inc. 
- In addition to 8 observed holidays, RapidDeploy employees receive 20 days of PTO and unlimited sick leave.
- RapidDeploy is a well-funded, venture backed growth company 
 
RapidDeploy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

RapidDeploy, Inc. and its affiliates understand that your privacy is important to you. When you apply for a position with RapidDeploy, we collect and process personal data for recruitment and other related Human Resources purposes. Review our HR Privacy Policy to learn how we collect, use, and protect your personal data in connection with our recruiting and HR efforts

 
Notice: RapidDeploy’s hiring policy prohibits hiring from existing or prospective customers.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Microsoft SQL ServerDatabases

Location

RapidDeploy has a HQ located downtown on 7th and Brazos. We are neighbors with Austin's most infamous attractions. We also offer full-remote and hybrid work opportunities. We offer paid parking for those who come into the office.

An Insider's view of RapidDeploy

How does your team reward individual success?

Whether it's being awarded Employee of the Month, receiving praise in informal channels like Microsoft Teams, or promoting from within, RapidDeploy continually recognizes the success and accomplishments of individuals. RapidDeploy also provides tuition and continuing education reimbursement, so that I can continue to grow as a professional.

Taylor

Senior Brand and Events Manager

What projects are you most excited about?

In 2022, the product team is most excited about implementing significant enhancements to our customer engagement to ensure that we’re providing call-takers & dispatchers with products that improve their overall workflow, reduce stress by having to jump from screen to screen or product to product and that will improve field response times and safety

Karen

VP of Product

What makes someone successful on your team?

To be a successful Customer Success Manager at RapidDeploy, you must learn what success looks like for the customer and how to proactively measure it. You must transition from a reactive customer relationship to a proactive relationship. CSMs learn to use processes and tools to predict problems before they happen and address them.

Mel

VP, Customer Success

What is your vision for the company?

We are building an ecosystem to enable every part of the public safety workflow, from 9-1-1 to disaster response, to improve situational awareness of first responders and reduce response time. We believe that every public safety agency, regardless of size, geography or budget, should have access to cutting edge, life-saving technology.

Steve

Co-Founder & CEO

What does career growth look like on your team?

We are an environment supportive of our employees' growth. Our 2022 plan consists of individual and group developmental and growth plans/opportunities for all employees. I am excited about working with the team related to career planning/pathing for individual contributors and leaders. Since being employed, we have seen actionable results.

Eileen O'Brien

VP, People Ops

What are RapidDeploy Perks + Benefits

Culture
Volunteer in local community
Given that we have many remote employees, many RD employees participate locally in their respective hometowns with local charities.
Friends outside of work
Eat lunch together
Intracompany committees
We have: Employee Engagement, Health & Wellness, Diversity, Equity & Inclusion (DEI) committees.. Employee Resource Groups (ERGs) are on the horizon soon! Come be a part of our team!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Our Health & Wellness committee will be working to bring wellness programs to our employees. We have access to Headspace, Employee Assistance programs, and other benefits supportive of wellness
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
RapidDeploy covers the cost of parking for all employees, as well as offers Transportation Spending Accounts.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Employees can submit for expense reimbursement related to supplies. We have also provided a stipend for employees for chairs and sit/stand desks
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
We are launching a peer mentorship program in 2022 along with a buddy program for new hires.
Continuing Education stipend
We have a provision for continuing education under our tuition reimbursement program for reimbursement of CEUs.
Time allotted for learning
We encourage our employees to grow and develop through learning. We encourage employees to work with their leaders on how this best fits their professional and personal work life.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Paid industry certifications are a part of our continuing education program under Tuition Reimbursement.
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