Oh Snap!
This job is no longer active - but you can still view the details below.

Enterprise Account Manager

| Austin

Enterprise Account Manager

Austin, TX

Summary

BigCommerce, named a "Best Place to Work" in Austin 2018, is looking for an Enterprise Account Manager for our Austin Four Points Office. In this exciting role you will represent BigCommerce while advising the most exciting and fastest growing merchants in eCommerce, provide industry leading advocacy, drive client revenue growth, and help our clients Sell More!!

What You’ll Do

  • Have complete ownership over an assigned Book of Business of Enterprise & Mid-Market customers.
  • Responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention.
  • Build strong referenceable working C-level relationships with your clients.
  • Research and understand your client’s industry.
  • Conduct strategic business reviews with your customers to implement plans that drive success within their business.
  • Manage your accounts towards achievement of key strategic outcomes.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Provide best practices, advice and guidance while identifying opportunities to help your book of business grow.
  • Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals.
  • Serve as the most experienced trusted advisor for both clients, partners and internal team members.
  • Work with cross functional teams across Sales, Client Success, Marketing and, Premium Services to deliver the best experience for your customers and raise key metrics, like company NPS.
  • Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution.
  • Advocate internally for clients inter and intra departmentally as required.
  • Be comfortable stepping into unfamiliar situations, developing creative solutions and de-escalate critical issues, ensuring team members and clients are positioned for success.

Who You Are

  • 1+ years of experience preferred in managing an SMB/Mid-Market portfolio or direct client consulting within a fast paced environment.
  • 1+ year of managing a BigCommerce SMB/Mid-Market portfolio (Preferred)
  • Familiar with foundational online marketing principles and best practices in the following areas - SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, Social Media, and content (i.e. blogging and videos)
  • Experience with eCommerce consulting, HTML, CSS, and JavaScript (preferred)
  • Strong peer collaboration skills
  • Strong working knowledge/background of eCommerce and marketing highly desired
  • Excellent time management & organizational skills
  • Familiarity with presenting individual and team based metrics to executive teams, including C level
  • Proficient in professional written and verbal communication.
  • Proficient in Microsoft Office Suite and Google Apps.
  • Experience with the the BigCommerce product a plus.
  • Bachelor’s degree in business, marketing, or computer science related field or equivalent experience required.
  • Project Management Professional certificate preferred.

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

Location

We're downtown at: 211 E 7th St Suite 500, Austin, TX 78701. We also have an amazing office in NW Austin: 11305 Four Points Drive, Austin TX 78726.

What are BigCommerce Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

More Jobs at BigCommerce29 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Sales
Content
HR
new
Austin
Marketing
new
Austin
Marketing
new
Austin
Developer
new
Austin
Finance
new
Austin
Sales
new
Austin
Data + Analytics
new
Austin
Marketing
new
Austin
Developer
new
Austin
Design + UX
new
Austin
Internships
new
Austin
Content
new
Austin
Content
new
Austin
Internships
new
Austin
Operations
new
Austin
Marketing
new
Austin
Design + UX
new
Austin
Operations
new
Austin