Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Job Summary
Atlassian Technical Account Managers (TAMs) for Jira Align guide our largest customers to build and deliver amazing value to their business with Jira Align. TAMs for Jira Align are technology and process champions. They provide thought leadership, analysis, and actionable insights to frame a customer's strategic direction. We then partner with our customers to help them achieve these business outcomes on Atlassian. TAMs for Jira Align work with their customers to better understand their Agile scaling needs and how Jira Align can meet their transformation efforts. You'll be the customer's trusted advisor from Atlassian to accelerate the effectiveness of their teams using Atlassian's Jira Align solution.
As a Technical Account Manager (TAM) for Jira Align, you will be responsible for maintaining key relationships with our post-sale Jira Align customers. You'll also reach into all parts of Atlassian to champion the customer's cause and facilitate a deeper level of engagement with the customer. You will help our strongest promoters showcase their successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian TAMs for Jira Align strives to help enterprise customers get the most of their Atlassian investment.
Up to 30% travel may be required for this role.
On your first day, we'll expect you to have:

• 5+ years of experience within SaaS companies
• 2+ years of Enterprise customer-facing roles
• Strong familiarity with the principles of agile and lean development methodologies, including SAFe
• Experience helping organizations scale Agile principles
• Ability to manage multiple complex client relationships simultaneously.
• Flexibility and time management skills, particularly with multiple competing demands for your time.
• Demonstrated ability to take customer insights from the field and inspire changes to the business
• Customer interview skills, including the ability to dig deep into root causes
• Analytical skills to identify and articulate themes from customer data
• Experience working on cross-functional projects, engaging closely with Sales, Product, Support and other teams
• Experience helping an organization adopt an Atlassian product or similar
• Project management skills
• Confidence and motivation to creatively tackle problems, self-learn, and pivot quickly

It's great if you have, but not required:

• Implementing SAFe® with SPC Certification (4.0 or newer)

Pursuant to Atlassian policy, individuals must be fully vaccinated and submit proof of their vaccinated status to assume this role, subject to legal exemptions. Candidates must provide proof of their vaccinated status within 30 days of their start date. Please reach out to your recruiter if you have questions about this requirement or if you'd like to submit a request for an exemption prior to the start of your employment.

Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team .
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, explore our Candidate Resource Hub .