Head of Sales Enablement at ThousandEyes (part of Cisco)

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About ThousandEyes: 

ThousandEyes empowers enterprises to see, understand and improve digital experiences for their customers and employees. The ThousandEyes cloud platform offers unmatched vantage points throughout the global Internet and cloud providers, delivering immediate visibility into the digital experience for every user, application, website or service, over any network. ThousandEyes is central to the global operations of the world's largest and fastest growing brands, including Comcast, eBay, HP, 120+ of the Global 2000, 65+ of the Fortune 500, 6 of the 7 top US banks, and 20 of the 25 top SaaS companies. 

Role:

The Head of Sales Enablement will be a strategic leader of high-performing enablement partners supporting the various functions of sales, including Sales, Sales Engineering, Channel and Services teams. He/She is responsible for the strategy, development and delivery of our “Go-To-Market” on-boarding training and enablement programs. This group is also tasked with continuous improvement of the practices and content that the team uses to serve its customers.

The ideal candidate will be passionate about working with subject matter experts to develop training, certification and delivery programs that help our customer-facing teams succeed. She/he will collect feedback on areas of potential improvement, and work cross-functionally to rapidly close any identified gaps.

Responsibilities:

    • Manage a function with significant operational impact. Responsible for setting strategic direction, meeting objectives and developing the team.
    • Develop Sales Campaigns and “Play Books” including competitive ‘takedown’ tactics. Source customer success stories and references for use by sales team. Candidate needs to be able to identify a set of opportunities and develop and deliver a program to execute such Campaigns.
    • Continually improve and manage new-hire onboarding processes. Work with Subject Matter Experts across the Company to improve existing content, and create new content as required, including documentation, training materials, recorded training sessions, automation, gamification, certification, etc.
    • Train, operationalize, reinforce and drive adoption of our sales messaging, sales process and sales planning programs. 
    • Oversee development and delivery of training and provide coaching to sales/services functions and partners.
    • Oversee Knowledge Management and Learning Management, including the administration of ThousandEyes’s learning management systems, in conjunction with organization and curating of assets. 
  • Coordinate and manage the cadence of communications and announcements across the organization.
  • Coordinate and create content for the annual sales meetings and other internal events as required.

Experience and Required Skills:

  • Bachelor's degree required, with 5+ years of training/sales enablement, customer engagement management or consulting experience required.
  • Previous sales / sales leadership experience, both Direct and Channel
  • Experience with course development in a SaaS environment and/or corporate software training and a passion for building program content and converting to online learning and training simulations.
  • Excellent presentation and verbal skills with technical, non-technical, end-user, and executive audiences.
  • Experience with solution or outcome selling, ideally aligning to a Value Framework.
  • Ability to interact with and influence a wide range of employees, including senior management
  • Proactive, self-motivated, and self-directed; able to drive deliverables and results which involve people who do not report to you. Ability to work independently, on a team, and as a leader.
  • Experience with one or more enablement tools, including, Seismic, Mindtickle, Salesforce.com, and other enablement gamification tools.
  • If remote, ability to travel up to 50%
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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • VueLibraries
    • SpringFrameworks
    • TerraformFrameworks
    • KubernetesFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

ThousandEyes is in the heart of Austin. Located downtown, we are next to great coffee shops, restaurants, and entertainment.

An Insider's view of ThousandEyes (part of Cisco)

What are some social events your company does?

At ThousandEyes we celebrate our employees each month with many different events that have ranged from birthday celebrations to a Halloween costume contest and a field day at Zilker Park. Our goal is to create an environment where we are celebrating our entire team!

Christie

Workplace Services Manager

How does the company support your career growth?

ThousandEyes truly values its employees and that was clear to me from day one. I always thought that transitioning out of sales would be impossible without an MBA, however the opportunity was afforded to me at ThousandEyes.

Charles

Customer Success Manager

How do your team's ideas influence the company's direction?

One of our Sales DNA principles is "no limits". We demonstrate exponential thinking, we dream big, inspire our peers and act as the spark for change. I would say this is a common theme / trait across the tribe.

Luvlynn

VP, Inside Sales

How would you describe the company’s work-life balance?

I believe ThousandEyes overall culture drives a positive work/life balance. Wellness is a DNA principle of ours, and it is truly taken to heart in all sense of the word. Top down, taking time away from work to spend quality time with family and/or doing what you love is encouraged and celebrated.

Doug

Account Management Director

What are ThousandEyes (part of Cisco) Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Excellent medical, dental, vision and life insurance. Gym discounts, wellness, financial wellness, and other amazing programs. Catered breakfast and lunch with allergy friendly options (when we are in the office)!

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