Head of Sales Operations, Americas
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine’s Top Company Cultures list.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the Department
Sales Operations, Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers and Customer Success - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.
What you'll do
We’re looking for Head of Sales Operations, Americas to partner with North America Sales & Marketing leadership to help scale our Enterprise business. You’ll identify, design, and execute on strategies to improve performance and efficiency for the Americas Sales organization. You'll be a part of the GTM strategy and operations leadership team and an influential stakeholder in the business.
Additional responsibilities may include:
- Working closely with the Head of Americas Sales, you will be a key stakeholder in meeting quarterly revenue and pipeline goals
Partner with GTM strategy team & Sales leadership to optimize customer segmentation, account targeting, and Channel development.
- Drive discipline and accuracy around forecasting: Instill pipeline hygiene, collaborate with sales leadership and marketing to build pipeline coverage and manage forecast reporting.
- Provide input to sales planning, including regular updates to quotas, headcount, and sales compensation plans
Proactively identify and implement operational improvements, enhancements, and system customizations that meet business needs.
- Manage all reporting and analytics activities for the region including creating and managing Salesforce dashboards and reports.
- Monitor data and performance of sales and marketing activities.
Examples of desirable skills, knowledge and experience
- Bachelor's degree required. MBA preferred.
- Minimum of 10+ years of Sales/Business Operations or Management consulting experience.
- Demonstrative executive presence and ability to influence at all levels of the organization.
- Self-starter with ability to function independently and in a timely manner.
- Excellent verbal and written communication skills.
- Ability to manage own workload and adjust priorities to work efficiently and meet deadlines.
- Strong analytical skills.
- Enterprise software sales and operations a plus.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Project Athenian: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
Sound like something you’d like to be a part of? We’d love to hear from you!
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.