Junior Salesforce Administrator
Who We Are
At SecureLink, we take our job seriously, but ourselves, not so much. We aren't afraid of a challenge and understand the individual and team effort required to accomplish something great! SecureLink's world headquarters in West Austin is called the Hill Country Spaceship - a great facility we believe you would be proud to call your workplace.
Founded in 2003, SecureLink doesn't just offer products – we provide partnerships. We have the knowledge, existing relationships, and expertise to make the maximum impact on our customers' business. This, and our "failure is not an option" mindset, is what has led to us solidifying our place as the leaders in managing secure third-party remote access and remote support for both highly regulated enterprise organizations and technology vendors.
After 14 years in business, we announced a strategic investment from Vista Equity Partners, the leading technology investment firm focusing exclusively on software, data, and technology-enabled companies. Since then, we have nearly tripled our revenue, earning a place on the Inc. 5000 list of the U.S.'s fastest-growing privately-owned companies three years in a row. During that same period, we've proudly maintained our strong culture, recently being recognized with a Glassdoor Employees' Choice Award. In 2020, we announced an added partnership from Cove Hill which will position us to accelerate our growth and further advance product innovation.
This position is expected to be filled in the Austin area even though our team is fully distributed for the time being. We are continuously evaluating our return to the office with the safety of our employees and their families at top of mind.
What You'll Do
We are looking for a passionate Junior Salesforce Administrator to be a part our growing Systems Engineering team! This person will collaborate to develop and deploy automation for 3rd party platform configuration and user management. As one of our internal tool gurus you'll have a knack for identifying and creating process improvements to continually grow. Some day-to-day responsibilities include:
- Act as a company escalation resource for 3rd party platform issues
- Interface with 3rd party technical support on behalf of SecureLink, where applicable, via chat, email, phone calls, and/or 3rd party support systems
- Deploy and maintain data-feed environments and SQL databases between SecureLink, and 3rd party services and applications
- Integrate 3rd party applications and services in a reliable, scalable and secure manner
- Streamline ad hoc projects and requests from teams within the organization
What You'll Need
- Ability to effectively communicate technical issues and resolve or collaborate to resolution
- A mind for technology! You're the kind of person that has a never-ending curiosity to learn new methods and technologies. The words "troubleshooting", "tinker" and "fun" mean the same thing to you
- High level of organization - you understand what it means to wear different hats and to prioritize your time efficiently
- A passion for partnership and collaboration! You'll be working with all internal teams on a regular basis (Sales, Marketing, Technical Operations, Project Management, etc)
- Outstanding verbal and written communication skills, with the ability to connect with folks at all levels, both internally and externally
- Solution-oriented focus. You're not afraid to speak your mind if you see something out of place
- Previous experience with Salesforce. And being a Certified SFDC Administrator is a big plus
- Familiarity with the "command line" and scripting in general, with demonstrable skill in at least one scripting language
Brownie points for
- Jamf experience
- API scripting experience
- Ansible, Puppet or Chef experience
Why Choose Us
SecureLink doesn't just Have Fun Creating Value Over the Long Run (HFCV/LR) for our customers and shareholders, we Have Fun Creating Value in the lives and careers of our employees. Benefits and perks include:
- Health: Medical, dental and vision insurance - SecureLink foots the whole bill for employees and subsidizes dependent coverage at 75%!
- Wellness: SecureLink kicks cash into your HSA, $2,500 for those with individual coverage and $5,000 for those with family coverage. Employees are provided with a standing desk, healthy snacks, and have free access to an onsite gym.
- Retirement: SecureLink contributes 3% of your annual base salary to a 401k.
- Time off: Employees receive unlimited PTO, including time to volunteer. Additionally, we offer 10 paid company holidays.
- Perks: Our onsite kitchen provides employees with healthy options for breakfast & lunch every day. We kick back $100 per month towards cell phone reimbursement.
- Workspace: Casual dress code for our employees, and you will see many people around wearing jeans, and yes – even t-shirts and the occasional pair of flip-flops.
What Else?
Happy and successful SecureLink employees embrace the company's mission to have fun creating value over the long run. Great employees have three attributes that make them "slinky". These are 1) excellence at their position, 2) eagerness to grow and improve and 3) a true sense of responsibility to meaningfully contribute to the company, customers, and culture.
If you are just looking for another job, this is not the place for you. We like to laugh and be around happy, smart, interesting, self-motivated and "slinky" people. Slackers, grumps, and pessimists need not apply.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws.