Order Operations Specialist

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About ThousandEyes (part of Cisco)

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500.

ThousandEyes is a newly acquired member of the Cisco family, and we are looking to expand our Sales operations team. This is an outstanding opportunity to be part of an exciting, fast-paced industry with a lot of potential for future growth and career-advancement.

About the Role

ThousandEyes is seeking a highly motivated Order Operations Specialist to support the growth of our sales teams within the company. This position will be joining the Sales Operations team and will partake in all aspects of the sales order management process with a keen focus on accuracy, timeliness, and completeness as well as jumping onto ad-hoc projects as needed (we have many!). You will partner with and have visibility to the entire sales team, sales leadership, sales & business operations as well as cross-functionally with finance and legal. This position requires an individual who is team-oriented and driven to produce high-quality results. This is an opportunity to join a talented team, be supported by a great culture, and have a direct impact on company success.

Responsibilities

  • Become a Subject Matter Expert for CRM, Configure, Price, Quote (CPQ), and renewals processes
  • Help drive the development, automation, governance, measurement and improvement of quote-to-order and renewals processes
  • Partner closely with major business functions across the quote to order life cycle including Product, Finance, Sales, and Legal to resolve order questions and process orders quickly without errors
  • Own the simplification, design and documentation of all quote-to-order processes, including user documentation for training. Assist in the development of documentation that impacts associated policies.
  • Identify Account and Opportunity pipeline overlap and assign to sellers per rules of engagement
  • Debug provisioning errors, execute orders, and ensure bookings hygiene
  • Assist with ad-hoc reporting and operational tasks.

Qualifications

  • 2+ years experience working in Sales Operations, Sales, Contract Review, or a similar analytical role
  • At least 1 year of Salesforce. Salesforce CPQ (Steelbrick) experience is preferred
  • Control of MS Excel
  • Familiarity with SaaS business metrics is preferred
  • Positive attitude with the ability to adapt to changing circumstances. Self-motivated with
    a strong work ethic and able to drive results independently.
  • Accountable with strong attention to detail in a fast paced environment

 

 We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • VueLibraries
    • SpringFrameworks
    • TerraformFrameworks
    • KubernetesFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

ThousandEyes is in the heart of Austin. Located downtown, we are next to great coffee shops, restaurants, and entertainment.

An Insider's view of ThousandEyes (part of Cisco)

What are some social events your company does?

At ThousandEyes we celebrate our employees each month with many different events that have ranged from birthday celebrations to a Halloween costume contest and a field day at Zilker Park. Our goal is to create an environment where we are celebrating our entire team!

Christie

Workplace Services Manager

How does the company support your career growth?

ThousandEyes truly values its employees and that was clear to me from day one. I always thought that transitioning out of sales would be impossible without an MBA, however the opportunity was afforded to me at ThousandEyes.

Charles

Customer Success Manager

How do your team's ideas influence the company's direction?

One of our Sales DNA principles is "no limits". We demonstrate exponential thinking, we dream big, inspire our peers and act as the spark for change. I would say this is a common theme / trait across the tribe.

Luvlynn

VP, Inside Sales

How would you describe the company’s work-life balance?

I believe ThousandEyes overall culture drives a positive work/life balance. Wellness is a DNA principle of ours, and it is truly taken to heart in all sense of the word. Top down, taking time away from work to spend quality time with family and/or doing what you love is encouraged and celebrated.

Doug

Account Management Director

What are ThousandEyes (part of Cisco) Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Excellent medical, dental, vision and life insurance. Gym discounts, wellness, financial wellness, and other amazing programs. Catered breakfast and lunch with allergy friendly options (when we are in the office)!

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