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Regional Account Manager

Company Overview

At Modernize Home Services (a QuinStreet vertical) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 10 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $300 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.

We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Covid-19 Hiring Update: As a company, we’ve transitioned to a work-from-home model and will continue to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

Job Category

Modernize Home Services is looking for a driven, gritty and confident Regional Account Manager to drive the success of our Regional and Small Business client base. You are responsible for managing close relationships with small - medium sized business owners. You will work directly with the sales team day to day to ensure transition of accounts after point of sale. You will work collaboratively across internal departments to orchestrate the delivery and optimization of our services to an assigned portfolio of customers. You will serve as a subject matter expert on Modernize digital marketing and lead generation solutions consulting with your customers to develop ways to maximize desired outcomes, ensure ROI, and create high customer satisfaction.   

The Modernize Home Services work environment is very dynamic and requires a person who is comfortable operating at a fast pace, who will proactively collaborate with multiple teams and outside partners while driving results and executional excellence. We are looking for someone to lend their experience to grow the team.

Responsibilities

  • Partner with our clients to gain an understanding of their objectives, approach, results and challenges
  • Partner with our clients to understand their internal infrastructure and processes
  • Partner with our clients to identity growth opportunities
  • Partner with sales to ensure smooth transition after point of sale
  • Create account plans to attain client satisfaction, retention and maximize life-time value of the partnership
  • Meet with customers from lead callers to call center managers and small - medium size business owners directly to present consultative solutions to gain client commitment and campaign optimization
  • Network with your account base and provide key recommendations, testimonials, and case studies to internal/external stakeholders
  • Mine and analyze data for insight to identify risk factors and ways to optimize performance.
  • Accurately forecast and track key account metrics. Prepare and deliver account performance reports on an ongoing basis.
  • ​Integrate with the Regional team and the Modernize organization at large. Embrace our core values work positively across all departments.

Experience 

  • 2 – 4 years account management experience.
  • Strong data analysis and analytical skills with experience using a business intelligence suite such as Tableau or QlikView strongly preferred.
  • Strong Excel and Salesforce skills.
  • Bachelor's degree in business.
  • Experience in lead generation / digital demand generation marketing is a strong plus.
  • Startup experience highly preferred
  • Proven track record of developing and executing account plans that result in exceptional service delivery and customer success.
  • Exceptional communications skills; verbal and written.
  • Strong business acumen with an ability to operate under pressure while making business-critical decisions daily
  • Sales mindset. Ruthlessly optimistic. Always looking for opportunities to win.
  • Natural drive to work, to be a top performer
  • ​Resilient in the face of challenges and failures
  • Detail and process oriented; an ability to effectively prioritize workload.
  • Natural curiosity. Wants to know “why”, asks questions, pursues answers.
  • ​Handle client emotion and objections in a positive, solutions-based manner.
  • Ability to thrive in an environment of change and uncertainty.

Modernize Home Services (a QuinStreet vertical) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • HTMLLanguages
    • CSSLanguages
    • SASSLanguages
    • jQueryLibraries
    • PreactLibraries
    • VueJSLibraries
    • HadoopFrameworks
    • LaravelFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • EloquaEmail
    • MarketoLead Gen

Location

We are located in the heart of downtown Austin, right up the street from the capital with a rooftop patio overlooking Congress Ave.

An Insider's view of Modernize Home Services, a QuinStreet vertical

What's something quirky about your company?

One of our core values is "Authentic, fun, and a little weird". Our employees here at Modernize are celebrated for their diverse backgrounds and experiences that make them each uniquely valuable to our company as a whole.

Carol Sebag

Manager of People Operations

What does your typical day look like?

Getting the opportunity to work on strategic projects and build projects from scratch. It's always really exciting when your executive team puts that level of faith in you to work a project from nothing to something very impactful to the business.

Ryan DuCharme

Enterprise Sales Director

How has your career grown since starting at the company?

Modernize gives all employees an opportunity to develop and grow at a pace that suits them while encouraging us to design our own path. I was hired as an Account Manager and showed interest in wanting to learn more on the marketing side, so they created a role for me and helped with the transition. A year later I couldn't be happier.

Barry James

Email Marketing Associate

How do you make yourself accessible to the rest of the team?

I foster an open environment where both problems and solutions can be openly discussed. I embrace a management philosophy called Radical Candor which encourages the team to care personally and challenge directly. By putting Radical Candor at the forefront of our team culture, we bypass non-productive behavior while focusing on growing Modernize.

Alan Godfrey

SVP of Modernize Home Services

What’s the vibe like in the office?

It’s easy to cite that Modernize is stellar for our puppy policy, catered lunches, and unlimited PTO, but it is our culture that truly sets Modernize apart. Employees are thoughtfully set up to thrive and grow in our creative, collaborative, quirky community.

Cassie Morien

Senior Content Strategist

What are Modernize Home Services, a QuinStreet vertical Perks + Benefits

Modernize Home Services, a QuinStreet vertical Benefits Overview

The Modernize family is aware of just how much value each of our employees brings to our company. Because of this, we want to take care of our employees in return. We offer a plethora of perks and benefits to not only ensure our employees feel taken care of but also to create a fun and dynamic work environment that keeps them excited to come to work every day!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical after their first 10 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Catered lunches 3 times/week
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
$100 tax free monthly parking stipend
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Flexible Open PTO. FREE Food! Kegs on Every Floor. Catered Lunch 3 times/week. Flexible Hours. Company outings & Family Events. Full Shower Facilities. Career Development Focused.

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