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Sales Enablement Trainer

| Austin
The home search starts online, but the real estate industry is often optimized for in-person, one-on-one service. That's a fantastic experience once you connect with the right professional, but finding the right fit isn't always a smooth process. Opcity built a nationwide real-time data and technology platform combining cutting edge deep learning, business analytics and human intuition with the latest web, mobile and digital telephony technologies to enable our team of professionals, and thousands of real estate agents and brokers, to make sure we connect every home buy with the right agent at the right time so more time is spent finding a home and less time finding the perfect agent.
Summary: The Sales Enablement Trainer is responsible for the training, development, motivation and management of a team of trainees. The Sales Enablement Trainer is responsible for providing and developing the necessary tools, information, and skills for new hires to become effective and productive BDR reps who understand prospecting, the sales process, and post-sale account management. The Sales Enablement Trainer is responsible for promoting our values and culture at Opcity. Additionally, the Sales Enablement Trainer provides support to all L&D projects.

Duties and Respnsibilities

  •  Duties & Responsibilities:
  •   Facilitation and ongoing development of the new hire training curriculum 
  • Flawless understanding of the BDR Sales quality processes and guidelines, scripting, rules of engagement, Focus Fire interactions, attendance/PTO/holiday policies, company values, all Opcity products & services 
  • Educate BDR Sales on expectations around metrics and activities while maintaining a high standard for Quality and adherence to the rules of engagement 
  • Coach new hire BDR Sales on Quality, tone, script adherence, and customer service abilities through call monitoring, call breakdowns and ongoing training based on individual needs 
  • Manage new hire BDR Sales attendance by communicating guidelines and upholding expectations on company policies 
  • Lead new hire BDR Sales team training meetings to discuss daily operations and performance to create a strong sense of motivation and encouragement
  • Hold 1-on-1 meetings and call breakdowns with new hire BDRs 
  • Partner with CSMs to provide end-of-training assessment for new BDRs 
  • Cultivate feedback around continuous improvement of the new hire training curriculum 
  • Partner with recruiting & HR to provide continuous feedback on quality of hire and emergent trends 
  • Assess training needs and develop programs focused on scripts, product knowledge and effective techniques that maximize new BDRs productivity, quality, and client satisfaction 
  • Monitors and analyzes BDR team performance to evaluate the effectiveness of training and design follow up or ongoing programs as needed 
  • Proactively identify opportunities for corrective action and counsel, discipline, and/or administer warnings to BDRs when adherence to policy and Quality are not met during training programs 
  • Monitor BDR Focus Fire integration and CRM activities and provide coaching for compliance with best practices, policies, and rules of engagement 
  • Collaborate with Quality to understand emergent trends and implement best practices
  • Collaborate with BD Sales Managers to facilitate a successful transition from training to the floor 
  • Collaborate with Managers to create a fun and positive work environment 
  • Provide reports and/or assessments of BDR performance 

What we like to see/Measures of Success

  • 6 months (minimum) in current BDR role 
  • If BDR, consistent sales performance 
  • 1-2 years management experience preferred 
  • Must be proficient with the BDR script, sales process, quality guidelines, and rules and engagement. Must be able to demonstrate the ability to follow/ utilize resources and explain to others 
  • If BDR, 90 days without written or final warnings for attendance, quality, or behavioral 
  • Must be proficient in Microsoft Office 
  • Future Leaders Program graduate or currently enrolled 
  • Adaptability 
  • Strong communication and facilitation skills
  • Problem-solving and problem sensitivity 
  • Organization, multitasking, and time management skills 
  • Energetic and engaging 

Internal Requirements

  • Must have BDR Lender experience
  • Must have demonstrated closing ability
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • GITDatabases
    • AWSDatabases

Location

Opcity, 6800 Burleson Road , Austin, TX 78744

What are Opcity Inc Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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