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Sales Manager - Enterprise Account Management

| Austin

About ThousandEyes

ThousandEyes empowers enterprises to see, understand and improve digital experiences for their customers and employees. The ThousandEyes cloud platform offers unmatched vantage points throughout the global Internet and cloud providers, delivering immediate visibility into the digital experience for every user, application, website or service, over any network. ThousandEyes is central to the global operations of the world's largest and fastest growing brands, including Comcast, eBay, HP, 120+ of the Global 2000, 65+ of the Fortune 500, 6 of the 7 top US banks, and 20 of the 25 top SaaS companies.

What are we looking for?

ThousandEyes is rapidly expanding its Account Management function in Austin, and we are looking for a talented and dynamic sales leader to manage a team of Enterprise Account Managers. As a Manager of Account Management, you will have the exciting opportunity to help drive the growth and shape the future of an emerging sales team. Your responsibilities will include building and managing a highly talented sales team focused on driving a ‘World Class’ Customer Experience, renewals, cross-sell/upsell revenue, technology adoption, and customer penetration.

What will you do?

Each day is going to bring new and exciting challenges your way. No two days will be the same, but here’s a sneak peek into some of the responsibilities you’ll have on a daily basis.

  • You excel in building high performance sales teams and instituting “best of breed” sales process for retaining and growing current customers
  • You are a self-starter, drive a sense of urgency, create constant innovation & learning, and have a strong sense of individual and team accountability
  • You will become the resident expert on the ThousandEyes platform
  • You will understand market trends and interpret data relevant to our initiatives to help recruit, train, and develop new hires
  • You will help the team identify potential cross-sell and upsell opportunities within their base and work through strategic email campaigns, sales plays, lead development, cold calling, social networking and other business forums
  • You will manage a renewal goal equal to 95% retention, and a upsell/cross-sell number equal to 30% of existing customer ARR
  • You will coach and guide the team through the full sales process using MEDDPICC
  • You will generate ideas for sales contests and motivational initiatives.
  • You will lead and schedule weekly and/or monthly team meetings with sales team and leadership
  • You can track sales team metrics and report data to leadership on a regular basis
  • You are a motivational coach and trainer, with the ability to build positive and productive working relationships and foster creativity, innovation and integrity within a team
  • You will engage with all levels of the cross functional teams such as Marketing and Customer Success to drive product adoption and usage, as well as with Solution Engineering to understand customer requirements and accelerate demand for ThousandEyes in the market

 Qualifications

  • 2+ years of sales management experience working for technology vendor selling enterprise solutions
  • A minimum of 3-4 years of direct sales experience in SaaS or related field
  • A Bachelor’s degree or equivalent experience in an IT, business or related field
  • Strong business acumen
  • Experience leading Customer Success and Renewals team
  • Exhibit high level of ethical standards in all business activities
  • Demonstrated consistent track record of quota achievement and team performance
  • Strategic thinker and analytical skills
  • Contract negotiation and closing skills
  • Stable and consistent work history

 Travel

  • Up to 33% travel as needed


Excited? We can’t wait to hear from you!


Read Full Job Description

Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • VueLibraries
    • SpringFrameworks
    • TerraformFrameworks
    • KubernetesFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

ThousandEyes is in the heart of Austin. Located downtown, we are next to great coffee shops, restaurants, and entertainment.

An Insider's view of ThousandEyes

What are some social events your company does?

At ThousandEyes we celebrate our employees each month with many different events that have ranged from birthday celebrations to a Halloween costume contest and a field day at Zilker Park. Our goal is to create an environment where we are celebrating our entire team!

Christie

Office Manager

How do you collaborate with other teams in the company?

With a globally distributed workforce, and a growing number of teams and functions that support our goals, collaboration and communication is such an important part of our culture and how we work. We invest the time and energy to bring our global workforce together in person at a few different junctures throughout the year.

Ryanne

Sales Optimization Director

How does the company support your career growth?

ThousandEyes supports my career growth as the business consistently grows year over year. As the business continues to scale and the inside sales team expands, there are new opportunities to add value with roles that weren't previously available in the past.

Mario

Account Manager

What are ThousandEyes Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations.
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Stock Options and 401K. Medical, dental, vision and life insurance. Gym subsidy and commuter benefits. Catered breakfast and lunch with allergy friendly options!

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