Sales Ops Analyst, Account Plans
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the department
Sales Operations, Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers and Customer Success - all working together to help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.
What you'll do
Cloudflare is looking for someone thoughtful and organized to join our Customer Growth Operations team. One of Cloudflare’s primary focus areas is to grow revenue by providing more value to our existing customers.
In order to do this, you will partner with the Americas, EMEA, and APAC sales organizations to help build and execute our account planning motion. You’ll be responsible for the account plan design and process and you’ll be a critical part in helping us think strategically about which accounts will continue to help us move upmarket. The ideal candidate is process driven, enjoys bringing people together to form an amazing team, and driving them towards successful delivery.
Responsibilities:
- Work with each regional sales org to design and iterate on account plan format
- Own and operate the account review process and cadence
- Identify and drive key initiatives that come out of account reviews
- Work with the Product and Sales Engineering teams to identify trends and communicate product feedback
- Work with the Business Applications team to implement the account plan format in Salesforce
- Work with the Marketing team to develop account based marketing strategies for key accounts
- Work with Product and Business Intelligence teams to generate and automate insights that drive expansion revenue
- Drive the cross-functional team to meet account plan KPIs
Examples of desirable skills, knowledge and experience
- Minimum of 5+ years of Sales, Sales/Business Operations and/or Management consulting experience
- Experience leading account plan initiative at a mid to large scale company
- Demonstrative executive presence and ability to influence at all levels of the organization
- Self-starter with ability to function independently and in a timely manner
- Excellent verbal and written communication skills
- Ability to manage own workload and adjust priorities to work efficiently and meet deadlines
- Strong analytical skills
- Enterprise software sales and operations a plus
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.
