Sales Support Lead at AffiniPay

| Austin
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Sales Support Lead
AffiniPay is in search for a highly organized, detail-oriented, and subject matter expert on all AffiniPay products to act as our Sales Support Lead. This position will report directly to our Director of Sales, assisting our team of 20 account managers in their day to day needs in order to close business and hit their monthly quotas.
  • Assist Sales Director with day-to-day activities
  • Help with the training and onboarding of new account manager hires
  • Assist with continuous training and coaching of team members
  • Stay informed of new Partners/Integrations and be point person for the sales team success and eliminate low value activities
  • Improve processes to drive sales
  • Stay informed of new product launches and features
  • Serve as a point person for general questions about product (i.e. eCheck, scheduled payments, VT issues, new partners, etc.)
  • Assist with updating and maintaining sales knowledge base
  • Review offline chats and assign as necessary
  • Work with events team to assign sales reps for tradeshows
  • Attend industry events when needed
  • Monitor live chat and RingCentral dashboard to ensure service level is being met
  • Serve as a point person for customer service related issues and questions (including but not limited to)
    • PCI Fees/Refunds
    • Monthly fee refunds
    • Monthly fee updates (i.e. additional months waived)
    • Canadian Account issues
    • Billing issues
    • Customer Escalations
  • Assist with implementation of new technology for sales team
    • Provide training and support
  • Serve as point person for team’s equipment requests (software and hardware) - act as liaison with IT
  • Serve as additional back-up for lead distribution and lead transfer requests
  • Canadian price change requests
  • Canadian cancellations
  • Review app submissions outside typical client portfolio to approve for submission
  • Minimum 1 year experience at AffiniPay
  • Must be a subject matter expert on all AffiniPay products and services, both internal and customer facing
  • Exceptional organizational skills
  • Attention to detail is a must
  • A sense of urgency with all tasks
  • Competitive spirit to drive sales team success and growth
  • A sense of humor and ability to work well in a team environment
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks


3700 N Capital of Texas Hwy Suite 300, Austin, TX 78746

An Insider's view of AffiniPay

What’s the vibe like in the office?

I LOVE coming to the office every day and solving problems face to face with my colleagues. We have a beautiful office, in a beautiful setting, with amazing perks, plus a group of smart, fun and inspiring people to collaborate with.


Partner Integrations Director

How do you collaborate with other teams in the company?

I write the documentation for developers who integrate with our Payment Gateway, and I work with a cross-functional team that includes Business Development, Product, and DevSupport. We guide partners and their developers as they create and maintain their integrations, and we work together internally to make the process quicker and easier.


Technical Program Manager

What makes someone successful on your team?

As part of the Product Management Team, we sit on the intersection of Technology, UX, the Business and the Customer. All of us spend a significant of time with our customers and the market. However, given that we are market leaders, we get to lead and influence our entire industry which requires bold yet analytical product decision making.


Director of Product Management

How do your team's ideas influence the company's direction?

Dev teams are encouraged to come up with creative ideas both to technically solve existing problems as well as identify business problems which the company may or may not currently comprehend. 


EVP Engineering

What projects are you most excited about?

The project I am most excited about at this time is helping build our integrated payment platform. It presents a ton of interesting problems to solve including how to ensure our customers get paid at scale!


Senior Software Engineer

What are AffiniPay Perks + Benefits

AffiniPay Benefits Overview

Employee happiness and well-being are key to our success, which is why we’ll reward your hard work and strive to earn your loyalty with fantastic perks and incentives.

Volunteer in local community
AffiniPay's AffiniCares team organizes local volunteer activities such as Clean Up Lady Bird Lake, Partnerships for Children's Wish Program, and Build a Bike.
Partners with Nonprofits
AffiniPay partners with non profits such as Partnerships for Children.
Friends outside of work
Eat lunch together
Intracompany committees
Our staff has the opportunity to get involved with things such as event planning, volunteer and health committees.
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
AffiniPay contributes an automatic 5% to our staff's 401(K).
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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