Sales Systems Lead at Canva

| Austin
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We’re constantly working towards making Canva the best place to work, for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community all around the world. We celebrate uniqueness and whatever makes you, you and encourage everyone who wants to help us transform the way the world designs, to join us on this journey. We value all different types of experiences. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you.

About Us
At Canva, our mission is to democratise design and empower creativity for anyone and everyone, on every platform. Inspired by a team of talented thinkers, an amazing culture and a remarkable growth trajectory – we’re out to change the world, one design at a time. 

Since launch in August 2013, we have grown exponentially, amassing over 75 million monthly active users across 190 different countries who have created more than 6 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we want to do.

The Information Technology Group’s vision is to maximize the potential of every Canvanaut through world class technology & service. The group consists of Business Systems, Global Procurement, Global Workforce, and internal infrastructure (tech support, internal apps, system operations). This is a new group where you will be on the ground floor of a rapidly expanding team as we aim to radically innovate the foundational infrastructure of our technology supporting these critical groups.
 
The business systems sub-group of the Information Technology (“IT”) group drives secure and scalable adoption of technologies that enable Canva’s scale. 


The B2B Sales & Marketing Systems team evaluates, implements and administers the technology stack that support the Sales and Marketing processes; e.g. lead gen, lead nurture, quote to cash, sales & marketing analytics, etc. This team partners with the Sales and Marketing leaders to realize their strategic goals thru scalable and reliable business solutions.

About the role
The B2B Sales Team Lead role will lead and grow the technology team that builds a Sales platform that is secure, reliable and scalable to 1 billion MAUs. The Team Lead will apply their salestech and sales process expertise build a systems support team, develop a Sales System strategy and lead the execution of the Sales System roadmap. They will bring their strong expertise in B2B sales and marketing motions to partner with Sales Excellence, Sales, Success and Marketing leaders to optimize processes and apply technical solutions that yield the best return on investment 

What you'll do:

  • Build and lead, a team of onshore/offshore Business Systems analysts, QAs, administrators & developers
  • Strategy, develop and execute the B2B Sales System strategy, structure and processes that enable the Sales vision and goals.
  • Be part of the team, serve as the business owner of SFDC and other sales tools for daily business management.
  • Business process improvements, own and drive SFDC enhancements designed to reduce sales rep friction and improve effectiveness
  • Solution orientated, partner with Sales Excellence and Success teams to deliver sales enablement technology, lead generation, CSM, and technical sales functions.
  • Customer centric, handle day-to-day administration of SFDC including end user support, scaling, account management, data quality, error troubleshooting, etc.
  • Communication, to proactively identify obstacles or process inefficiencies and manage complex projects to streamline or automate sales processes.
  • Collaborate,  effectively with other business partners and departments such as Finance, Marketing, User Voice, and Product Management to develop and execute the B2B Sales strategy

What we are looking for:

  • Bachelor’s Degree in Computer Science, Mathematics, or IT. MBA a plus
  • Six or more years of relevant Business Systems management work experience.
  • Five or more years of experience in Sales / Business Operations, preferably at a SaaS company.
  • Three or more years of experience managing onshore and offshore resources
  • Preferably Salesforce.com certifications– Administrator (ADM201), CPQ Specialist (CPQ301)
  • Preferably experience with applications such as Outreach, LeanData, Drift, Pardot, Ironclad
  • Able to think strategically (beyond just the here and now), Canva is growing and we need you to help us navigate our way through different complexities as we continue to scale.
  • You think and act as We, not Me. We’re all in this together. You love nothing more than to collaborate and build trusted relationships with your team, ensuring everyone is empowered to do the best work of their life, and having the best time doing it.
  • Right brain, left brain. Your head is in the clouds while your feet are on the ground. You are solutions orientated but focus on strategic excellence, flipping between big picture thinking and what needs to be done now without jeopardizing the quality of either.
  • Able to work under pressure whilst keeping a calm demeanour, you can juggle multiple tasks, people and systems of varying complexities and deadlines. 
  • Comfortable with chaos. You have a passion for efficiency, process improvements, and map out a path to clarity and execution. You can work out ways to achieve the impossible and ride through change like a boss.

 Being a Force for good.
 
One of our core values at Canva, “Being a force for good” means we are actively working towards a world that isn't just good for a small few, but one that’s good for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community. To achieve this, we need to constantly work towards making Canva the best place to work, for everyone.

We make hiring decisions based on your experience, skills and passion. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • BashLanguages
    • Objective-CLanguages
    • ReactLibraries
    • MobXLibraries
    • RxJsLibraries
    • SpringFrameworks
    • SpringFrameworks
    • FinagleFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • DynamoDBDatabases
    • SnowflakeDatabases
    • BigQueryDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • LookerAnalytics
    • SnowflakeAnalytics
    • AmplitudeAnalytics
    • dbtAnalytics
    • RedshiftAnalytics
    • Mode AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • Monday.comManagement
    • Custom-BuiltCMS
    • SalesforceCRM
    • BrazeEmail
    • Salesforce PardotLead Gen

Location

Our Austin offices are in the historical Sixth Street area in the heart of downtown,

An Insider's view of Canva

How does your team reward individual success?

Canva teams set seasonal goals and we celebrate BIG when we achieve each goal. We have celebrated our success by enjoying taco nights, cocktail classes and currently planning a DIY pottery night. Canva also has a very active #kudos slack channel!

Pooja

Partner Success Manager

How does the company support your career growth?

Canva enables me to grow by providing workshops and training sessions that have given me a solid foundation for my role. There is a focus to promote from within and provide everyone the opportunity to explore whichever path they choose. Our “Vibe and Thrive” allowance also makes sure our mental and physical health are always taken care of!

Kendall

Sales Development Representative

How do your team's ideas influence the company's direction?

One of Canva’s core values is to Make Complex Things Simple. We find innovative ways to make legal concepts more approachable to non-lawyers and reduce the need to involve Legal with every move. By removing complexities we encourage an environment of trust and openness for our internal stakeholders and our millions of users.

Suhayb

Senior Legal Counsel

What's something quirky about your company?

Season Openers are company events where Canva celebrates our wins and rallies around our goals. They're also some of the most over-the-top and quirky events you'll ever see. On my first day, at my first season opener, I learned about Canva through a Hollywood-worthy parody of "The Office"— I knew then I had found my new home!

Sergio

Design Ops & Studio Lead

What are Canva Perks + Benefits

Canva Benefits Overview

At Canva, our values are at the heart of who we are. They keep us moving forward, together, to achieve our mission of empowering the world to design. The purpose of Canva’s benefits is to empower Canvanauts to invest in themselves and live our values, every single day. Canva’s benefits are based on four key pillars - Environment, Human, Social and Economic. Each of these enhances the Canva culture and enables our team to do the best work of their lives.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Canva offers employees a $50/month gym reimbursement
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications

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