Sales Trainer at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, the fastest growing SaaS ecommerce platform in the world, is looking for a Sales Trainer in Austin to own our sales process training and coaching program end-to-end. Drawing from proven effective sales techniques, you’ll deliver specialised individualised 1-to-1 training and coaching to sales reps in all stages of their career to ensure world class prospect experience and sales results. 

This is a “hands-on” role in which you will be will be responsible for training and coaching BigCommerce sales reps on how to accomplish specific, targeted, performance goals, so you must have exemplary knowledge of sales process implementation, execution, reinforcement and refinement as well as a passion for helping salespeople become absolutely awesome.

What You’ll Do 

Strategic Activities & Responsibilities 

  • Review and improve our current sales process / training methodology - make strategic recommendations that help us drive to world class sales process and results 
  • Own all New Hire Sales Process Training
  • Build out a scalable call monitoring program that quantifies and calibrates call skill performance and identifies opportunities for improvement 
  • Work with Sales Leadership Team to identify organisational coaching priorities in addition to providing individual representative call coaching 
  • Work with Sales Leadership, Operations & Learning & Development to identify areas of opportunity, metrics, and behaviours to coach and monitor. 
  • Coordinate with Sales Leadership and  to develop or source best-in-class sales skill training
  • Assist sales manager with driving adoption of processes and key metrics

Operational Activities & Responsibilities 

  • Directly engage front-line sales team members to teach, mentor, coach and drive the sales process
  • Engage and assist sales reps on active opportunities as needed
  • Work with Sales Enablement to prepare and organise digital and or physical job aids or other materials required to facilitate the learning process
  • Facilitate the collection, sharing, and archiving of sales best practices
  • Onboard and ramp new sales reps
  • Post training follow up and reinforcement
  • Conduct regularly recurring coaching sessions with their assigned reps
  • Coach and assist reps with the activities and action items in their assigned coaching plans
  • Live monitor and evaluate sales calls with sales team members daily
  • Update, maintain, and report out on rep coaching logs

Who You Are

  • Professional with extensive inside sales experience and strong grasp of common sales processes, sales methodologies, and fundamental selling skills
  • Communicator with strong interpersonal and relationship skills and the ability to build trust with and motivate others.  
  • Role model that is passionate about helping others, driving sales results and providing exceptional value to internal stakeholders.
  • Passionate about sales, sales process training and exceptional execution 
  • Strong background in sales and sales process training  (at least 2-4 years of professional training experience)
  • Both a thought and people leader 
  • Great balance of strategic mindset with incredible hands on presence 
  • Strong abilities to both quantifiably and qualifiably build our sales training and coaching program
  • A difference maker who LOVES helping a team to WIN 
  • Highly computer literate and tech savvy
  • Experience and high level of comfort with SalesForce
  • Strong organisational and project management skills
  • Excellent communication skills, particularly around problem resolution, communication, presentation, and facilitation
Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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