Salesforce Administrator at ThousandEyes (part of Cisco)

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About ThousandEyes

ThousandEyes empowers enterprises to see, understand and improve digital experiences for their customers and employees. The ThousandEyes cloud platform offers unmatched vantage points throughout the global Internet and cloud providers, delivering immediate visibility into the digital experience for every user, application, website or service, over any network. ThousandEyes is central to the global operations of the world's largest and fastest growing brands, including Comcast, eBay, HP, 120+ of the Global 2000, 65+ of the Fortune 500, 6 of the 7 top US banks, and 20 of the 25 top SaaS companies.

About the Role

ThousandEyes is seeking a highly motivated Salesforce Administrator to join our Sales Operations team in our Austin office. You’ll be a key member of our Sales Operations team and instrumental in defining the business processes to scale the company. As the point person for day-to-day operations, you’ll work closely with the cross-functional business partners across the organization. You will be responsible for ongoing optimization requests of our Salesforce instance by responding to issues, developing processes based on best practices and implementing automation to increase efficiency. This position requires an individual who is team-oriented, excited to support a growing sales org, driven to produce high-quality results, and a self starter that thrives on learning and continued improvement.


  • Be the first level of support when it comes to Salesforce bugs and technical issues
  • Help manage our users (adding new hires and removing terms)
  • Create and maintain custom fields, workflow rules, process builders, validation rules, etc.
  • Help strategize how to scale our Salesforce org (we’re growing rapidly!) and pinpoint where we can be more efficient
  • Maintain and support third party integrations
  • Assist in keeping our Salesforce data hygiene clean


  • 1-2 years of experience as a Salesforce Administrator in a Sales org
  • Solid understanding of Salesforce automation tools and experience with large data cleanup projects
  • Experience building and maintaining Standard & Custom Fields, Workflow Rules, Process Builder, Validation Rules, Reporting, and Dashboards
  • Strong analytical and problem-solving skills. Able to think through scenarios, understand the impact to the business, provide and execute recommendations.
  • Excellent communication skills. Able to communicate effectively with different levels within an organization, create documentation and provide training to users with varying technical backgrounds.
  • Willingness to jump in and help on projects that pop up and learn something new

It’s a plus if you have the following:

  • Experience with Lightning
  • Experience with 3rd party integrations such as Salesforce CPQ (Steelbrick), Marketo, and Data Loader
  • Broad experience working with Executives, Marketing, Sales, Support, and Finance users and understanding their diverse needs 
  • Salesforce Administrator certification preferred

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • VueLibraries
    • SpringFrameworks
    • TerraformFrameworks
    • KubernetesFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases


ThousandEyes is in the heart of Austin. Located downtown, we are next to great coffee shops, restaurants, and entertainment.

An Insider's view of ThousandEyes (part of Cisco)

What are some social events your company does?

At ThousandEyes we celebrate our employees each month with many different events that have ranged from birthday celebrations to a Halloween costume contest and a field day at Zilker Park. Our goal is to create an environment where we are celebrating our entire team!


Workplace Services Manager

How does the company support your career growth?

ThousandEyes truly values its employees and that was clear to me from day one. I always thought that transitioning out of sales would be impossible without an MBA, however the opportunity was afforded to me at ThousandEyes.


Customer Success Manager

How do your team's ideas influence the company's direction?

One of our Sales DNA principles is "no limits". We demonstrate exponential thinking, we dream big, inspire our peers and act as the spark for change. I would say this is a common theme / trait across the tribe.


VP, Inside Sales

How would you describe the company’s work-life balance?

I believe ThousandEyes overall culture drives a positive work/life balance. Wellness is a DNA principle of ours, and it is truly taken to heart in all sense of the word. Top down, taking time away from work to spend quality time with family and/or doing what you love is encouraged and celebrated.


Account Management Director

What are ThousandEyes (part of Cisco) Perks + Benefits

Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Excellent medical, dental, vision and life insurance. Gym discounts, wellness, financial wellness, and other amazing programs. Catered breakfast and lunch with allergy friendly options (when we are in the office)!

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