Salesforce Administrator at OJO Labs

| Austin
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Why OJO? 
We’re on a mission to empower people to make better decisions through the fusion of machine and human intelligence. We’re solving some of the biggest problems troubling the modern consumer experience. Through our unique, data-driven AI platform, we’ve introduced a fresh approach to the way people make important decisions. As part of our team, you’d be helping to build technologies that will significantly advance the world’s largest consumer industries, starting with home buyers in the real estate industry.
 
We hope to have an opportunity to meet you, learn about your experience and introduce you to the OJO team. 
About OJO Engineering
At OJO Engineering, we highly value a thirst for learning, the ability to collaborate, and passion for our customers. We are excited to tackle hard technical problems. We take our responsibility seriously as we use technology to help our customers make important, sometimes life changing, buying decisions. If you enjoy working in a fast-paced environment alongside with some of the best engineers in Austin, come join us!

What you'll do:

  • Performs daily and upgrade-related system administration (user account set-up, system updates, object customization, page layouts, sales territory transitions/changes, account address verification, usage metrics) and acts as a system subject matter expert.
  • Manages Salesforce security including roles, profiles, sharing rules, workflows and groups.
  • Provides end-user support (functionality request research, system issue resolution, new and existing user training, accurate process and user documentation), responding in a timely, accurate and professional manner.
  • Maintains the data infrastructure (tables, elements, formats) to ensure accuracy and data integrity. 
  • Assists with the testing of new system functionality to support successful implementation and deployment.
  • Supports the implementation of new functionality, with the end-user in mind, including creating user documentation (processes, policies, user and administration guides, training resources).
  • Collaborates and communicates with partners to ensure alignment on priorities, clarity of business needs/requirements, effectiveness of system functionality.
  • Develops ad-hoc reports, dashboards and workflows to meet business needs and requirements.
  • Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.

What we need from you:

  • Bachelor’s degree 
  • 5+ years of customer relationship management software and user support
  • 3 years of operational experience
  • Expert communication skills
  • Expert project management skills
  • Expert experience with change management 
  • Comfortable with ambiguity and working in a fast-paced, constantly evolving environment
  • Be action-oriented
  • Be a leader
  • Nice to Haves:
  • Salesforce certification(s)
  • Experience with Service Cloud and Pardot

What do we have to offer?

  • You get to work with the best of the best
  • A collaborative, respectful environment where your voice will always be heard
  • Competitive Salaries
  • Stock options
  • Unlimited/Open PTO Policy
  • Hip SoCo Austin Office
  • Dog-Friendly Workplace
  • Commuter Stipend or Free Parking
  • 70% Coverage of Employee and Dependent Health Premiums
  • Promote from Within Philosophy
  • Volunteer Program
  • Optimum Workspace Subsidy
  • Many More – We have a whole team dedicated to making OJO an awesome place to work!

Who is OJO?
We are an Austin-based, technology startup focused on fundamentally improving the way people make their most important decisions through the fusion of machine and human intelligence. With offices in Austin, TX, Minneapolis, MN, San Mateo, CA and Vieux Fort, St. Lucia, we have over 300 employees globally. We are continuously named a Top Place to Work and have recently been named to the Inc. Best Places to Work list for the second year in a row. Backed by top-tier VCs and industry veterans, we have managed to hire the best technical, product and operational minds to pursue this incredible opportunity. We know we’re onto something big and everyone on our team has a significant impact on our evolving product, team and culture. 
OJO is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypescriptLanguages
    • ExpressFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • ReactFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

We recently moved (Aug 2019) into our hip new SoCo office - with an unobstructed view of beautiful downtown Austin. Come check us out!

What are OJO Labs Perks + Benefits

OJO Labs Benefits Overview

* You get to work with the best of the best
* A collaborative, respectful environment where your voice will always be heard
• Competitive Salaries
• Equity
• Unlimited/Open PTO Policy
• Hip SoCo Austin Office
• Dog-Friendly Workplace
• Commuter Stipend or Free Parking
• Optimum Workspace Subsidy
• 70% Coverage of Employee and Dependent Health Premiums
• Promote from Within Philosophy
• Volunteer Program (OJO Cares)
• Many More – We have a whole team dedicated to making OJO an awesome place to work!

Culture
Volunteer in local community
Monthly volunteer program called OJO Cares. Each month we go out into the community as a group and give our time to a variety of causes. Our people drive which causes we choose and how we participate!
Partners with Nonprofits
We've worked with some really amazing charities! A few examples are: Mobile Loaves & Fishes Community First Village, Austin Animal Center, We are Blood, Safe Austin, Capital Area Foodbank, and more!
Friends outside of work
Eat lunch together
Intracompany committees
We have a Culture Committee compromised of folks across all departments and job levels. This group helps shape the activities we do together as a team!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Our Executive and Senior leadership teams are diverse and well-rounded.
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
We offer a pet insurance policy as part of our dedicated dog-friendly workplace (though our plans cover more than just dogs - even exotic pets)! We have multiple coverage options to choose from.
Wellness Programs
Onsite Gym
Team workouts
We've recently partnered with Equinox gym (located in our building) to have OJO specific rates and special classes just for us!
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Competitive compensation plans.
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We believe life is what happens outside of the office, and we support our team's individual needs to manage their schedules.
Family Medical Leave
Employees who have been with the company for 3 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Company sponsored family events
OJO holds semi-annual organized family events (such as Family Field Day in the summer) as well as various other options such as family-friendly volunteer opportunities through OJO Cares.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Our open PTO policy includes vacation and sick time, as well as anything else needed for our employees to manage their personal leave.
Paid Volunteer Time
We have a monthly volunteer program that provides opportunities to our team to give back to the community.
Sabbatical
Eligible employees get 42 days of paid sabbatical after their first 6 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Special rates at Equinox gym, a company offered subsidy and OJO only classes.
Professional Development Benefits
Job Training & Conferences
OJO has lots of growth and learning opportunities!
Lunch and learns
Our Data Science and Engineering teams hold regular lunch and learns ranging from beginner to advanced topics.
Cross functional training encouraged
Promote from within
Customized development tracks
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