Senior Client Development Account Executive, Shipping at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Senior Client Development Account Executive, Shipping. As a Senior Client Development Account Executive, you will identify and execute on merchant-focused sales and marketing campaigns to ensure our merchants have the product solutions and services they need to be successful.

In this role, you'll be drawing on your sales and client engagement experience as well as your broad knowledge of the e-commerce ecosystem to target, engage, and qualify prospective merchants to grow our solutions around our full shipping portfolio.  

What You Will Do

  1. Be the internal Subject Matter Expert on all things Shipping, within BigCommerce.   
    1. Our shipping portfolio includes the entire shipping experience: including, in-cart rates, fulfillment, 3PLs, cross-border commerce, insurance / warranties and the post purchase / returns experience
    2. Articulate how our partners solve merchants needs and differentiate from each other, both  commercially and technically
    3. You will be comfortable talking through any of these topics with merchants, partners and internal teams alike.  
  2. Responsible for driving a material increase in adoption of shipping solutions across our merchant base, via consultative selling.   In these merchant Consults, you will also seek out growth opportunities for merchants across other cross-sell categories, such as new sales channels, martech, payments and back office solutions
    1. Meet the expectations and requirements of internal and external customers by completing detailed needs analyses, educating existing BigCommerce merchants via consults on technology app solution value proposition, acting with customers in mind, and establishing effective relationships through trust and respect
    2. Use their ecommerce expertise to further encourage your net-new clients to continue with the process of signing with BC, or further embolden their belief that choosing BC was the right decision
    3. Seek to advise clients to adopt BC revenue sharing solutions and apps, while advising them on ways to sell more
    4. Check for additional reasons to recommend BC service and solutions packages for clients in need of help with launch, growth or omni-channel connection
  3. You will own the entire sales lifecycle (leads, onboarding, adoption) for shipping opportunities
    1. Spend time with customer facing teams at BC (examples include, Customer Success, Implementation, Sales, Cross-Sell) to to identify merchants that are good fits for shipping solutions - either individually or via team meetings 
    2. Schedule and hold Discovery meetings with key decision makers
    3. Qualify merchants based on solution needs to position the value of BigCommerce Technology Shipping App partners
    4. Prospect & Account Development:  conduct account research, acquire accurate contact information and develop tailored messaging to engage existing BigCommerce merchants
  4. Come up with creative new ways to drive demand for Shipping Solutions by “productizing” our various shipping programs.  Examples include: 
    1. Shipping products we should create, could include:  a generic shipping consult, a cross-border growth consult, helping a merchant deliver a 2 day promise on marketplaces or delivering a better post purchase experience.     
  5. Spend a majority of your time on the phone with merchants or internal teams talking about Shipping Opportunities 
  6. Maintain accurate forecasts and effectively maintain a CRM with detailed and accurate notes of all sales related activities

Who You Are

  • 7+ years proven sales or account management experience, including at least 3 years in a high-volume, fast-paced inside sales environment, preferably at a $50M+ software, SaaS, eCommerce or other subscription based company
  • In possession of a firm understanding of eCommerce, 3rd Party Applications, and tech ecosystem 
  • Experienced prospecting into mid-market and enterprise accounts (>$1m GMV)
  • Excellent communication (written and verbal), persuasion, negotiation, presentation, and client relationship skills are critical
  • Firm and thorough understanding of Shipping Solutions (Shipping, Logistics, Returns, Warranties, 3PLs, etc.), or a deep desire to learn
  • Excellent organization and time management skills and ability to manage sensitive client information and numerous details with ease
  • Firm understanding of Solution-oriented with the ability to identify and creatively solve complex problems to keep a sale on track
  • Positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members
  • Sound knowledge of Salesforce as well as strong Internet, email, and electronic document management skills. A basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email, and online marketing tools) a big plus
  • Degree in Business or a related field from a four-year college or university preferred
Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily stand up
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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