Duo Security
Our mission is simple: democratize security by making it easy and effective for everyone to use.
Austin, TX
Hybrid

Senior Customer Solutions Engineer - Duo Security

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Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.

 Duo’s mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge — transforming the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And that’s why we are the most loved and trusted company in security.

 What you’ll do…

As a Senior Customer Solutions Engineer, you'll partner with our Customer Success Managers to drive time-to-value for Duo’s strategic customers, specifically by leading technical implementations. As a trusted security advisor, you'll translate business requirements into specific configuration recommendations and resolve potential deployment blockers. Other responsibilities include:

 Effectively manage customer expectations - develop, foster and maintain trusted relationships to build technical credibility.

Develop technical proficiency with Duo products and supported technical integrations. Author technical notes and training material to share your knowledge. Conduct virtual and onsite project meetings.

Cultivate successful working relationships across internal Duo Security teams. Advocate feature requests with Engineering and Product Management to influence the product roadmap.

Maintain knowledge of the security landscape and competitive solutions.

Skills you have… 

Proven success in a customer facing role as an implementation consultant or technical project manager delivering SaaS-based solutions. Lead customers to successful outcomes, using technical relationships, attention to detail, and focus on process efficiency. Roles with direct technical customer interaction, such as Professional Services, Solutions Engineering, or Technical Support provide a great foundation for success!

Strong project and time management skills. Comfortable with change and prioritizing multiple customer project requirements. Confident written and verbal communicator, adapts to various customer situations and audiences (from IT administrator to CISO).

Understanding of security technologies (multi-factor authentication, identity and access management, PKI). Administrator-level experience with Unix or Windows technologies, including Azure, Office 365, Active Directory (domains and trusts). Solid grasp of networking concepts, including RADIUS and/or LDAP authentication.

Experience working in the following technologies is a plus: 

SAML / Single sign-on authentication.

VPN configuration, load balancing concepts and technologies (F5, NetScaler, A10, Kemp).

Enterprise Asset Management (EAM) and Mobile Device Management (MDM) systems.

3 Reasons why you should apply…

You are technically inquisitive and derive satisfaction from driving the success of your customers and improving an organization’s security posture - you live for that “a-ha!” moment when their light bulb shines!

You thrive in a fast-paced environment, and stay flexible through growth and change.

You love working in a team of smart individuals where everyone brings their ideas to collaborate together on solutions.

This job may not be for you if…

Traveling up to 20% of the time wouldn’t be the best fit with your personal life.

Working for a company in hyper growth isn't something you are comfortable embracing.

You prefer to work on your own (our team motivates each other to learn together)

Duo is committed to encouraging and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo’s achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs. 

If this role sounds exciting and you have unique skills and experiences to bring to our team, then we encourage you to apply as we are equally excited to meet you! Finally and most importantly, we are a proud Equal Opportunity Employer.

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What are Duo Security Perks + Benefits

Duo Security Benefits Overview

We like to keep everyone happy and healthy. From financial security to personal growth, we're here to support you.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Onsite office parking
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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