Senior Manager, Renewals

| Austin
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Our customer base is growing exponentially, and the amount of renewals is increasing quickly each month. The Renewals Manager has the responsibility to make sure that our customers get timely and accurate information to renew their contracts with us in time.

You will own this critical part of our customer journey. Through partnering with Sales, Success, Legal, Operations, and Finance, we strive to further increase our renewal rates and on-time renewals by being in direct contact with our customers and building increased visibility into our renewal pipeline stages and metrics. Our team seeks to solve inefficiencies in the renewal process to create a best in class the customer experience. 

What you’ll do
  • Own customer renewals
  • Increase renewal rate & on-time renewals
  • Improve visibility into our renewal pipeline, stages, and metrics
  • Reduce cost over time by finding efficiencies and create processes to help us scale to 9M customers and beyond
  • Work closely with Operations, Systems, and Sales and CX Leadership to further refine the playbooks and cross-functional responsibilities between Renewals and Sales
  • Work with our global team to produce a world class customer experience
What you'll need
  • 4+ years experience in SaaS in either a CSM role focused on Renewals ('traditional CSM') or Renewal sales (navigating buying processes)
  • 2+ years of people management experience
  • Experience in PLG
  • Domain expertise in collaboration software     
  • Quick learner and can work effectively in an ever-changing startup environment
  • Strong English written and verbal communication skills
  • Detail and process oriented
  • Strong ethical standards in doing what's fair for both the customers and business
What’s in it for you
  • Excellent health benefits that include medical, dental and vision
  • Flexible time off
  • Catered lunches + free snacks and drinks
  • 401K matching program 
  • Brand new offices!
  • Team outings 
About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. With over 5 million users and 20,000 paying customers, Miro is trusted by Dell, Cisco, Salesforce, PWC, EA, and many more global companies of all sizes.

At Miro, we are a team of dreamers. We look for individuals who dream big, work hard and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves everyday. If this sounds like something that excites you, we want to hear from you!

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Technology we use

  • Engineering
    • JavaLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • SpringFrameworks


We are conveniently located in Downtown Austin!

An Insider's view of Miro

How would you describe the company’s work-life balance?

Miro has a healthy work-life balance policy. It's acceptable to WFH when necessary and, as long as you're performing well & making yourself available to your teammates, there is no limit to the time you can take to enjoy life


Sr. Account Manager

What's the biggest problem your team is solving?

As a Sales team we work to solve customer productivity and security business challenges with distributed teams, management of agile workflows, and brainstorming of ideas and designs by positioning our online collaborative whiteboard platform to enable those teams to work more effectively


Senior Sales Manager

What makes someone successful on your team?

A growth-mindset really helps to challenge ourselves and elevate our team, so we can continue to drive impact across Miro and help our customers be successful.


Enterprise Account Executive

How do your team's ideas influence the company's direction?

Leadership within Miro is driven by feedback. We're expected to bring our ideas forward to try and make the company better as a whole. We are always encouraged to say something if we see an initiative that we don't believe in. Our opinions are encouraged and I've seen individuals affect process rollout and feature development within Miro's product.


Enterprise Inside Sales Representative

What are Miro Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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