Solutions Consultant, HelloSign (Location Flexible)
Role Description
As a Pre-Sales Technical Solutions Specialist (TSS), you understand HelloSign’s product market fit and have detailed technical knowledge of the HelloSign product suite. You have a passion for understanding customer challenges and creatively building value based solutions to resolve them. You have the ability to navigate a customer interaction that is both technical and business focused with a variety of stakeholders, up to and including the C-level.
This role will support HelloSign sales efforts across all routes to market and will be based in US Central or East time zones and report to the HelloSign TSS lead.
Responsibilities
- You are the subject matter expert on HelloSign product suite; Web App, API, HelloSign for Salesforce, HelloWorks
- Partner with HelloSign sales team, Dropbox sales team, and Channel and Business Development teams with discovery, meaningful product demonstrations, technical product knowledge and objection handling in customer meetings
- Work closely Customer Success and Account Management teams to ensure smooth customer onboarding and long-term customer success
- Collect, prioritize and share product feedback from customers, prospects and colleagues with the Product team
- Respond to technical questions in RFPs and RFIs
- Manage POC’s and Trial’s with deliberate outcomes
- Embody our core values and uphold our unique company culture. We value diversity and inclusion, and encourage our team members to be their authentic selves at work.
Requirements
- A proven track record of success in one of the following roles: Pre-sales Consultant, Solutions Consultant, Customer Support, Implementation Consultant, Customer Success Manager or Technical Account Manager
- Excellent presentation skills with the ability to tell a story that speaks to value and resonates with the audience.
- Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue and technical requirements
- Bachelor’s degree or equivalent work experience
- Working knowledge of one or more of the following; Ruby, Python, JSON, C#, Java, Javascript, PHP, NodeJS, Apex
- Excellent business level of English (Writing, Reading and Speaking) as you will be working with colleagues globally
- A strong desire to learn in a rapidly growing and dynamic environment
- Familiarity with Enterprise-class software systems like CLM, CRM, ERP, E-Signature
- Well versed in SaaS solutions, concepts, and business models