Sr. Director of Innovation (Sales Operations)

| Austin
The home search starts online, but the real estate industry is often optimized for in-person, one-on-one service. That's a fantastic experience once you connect with the right professional, but finding the right fit isn't always a smooth process. Opcity built a nationwide real-time data and technology platform combining cutting edge deep learning, business analytics and human intuition with the latest web, mobile and digital telephony technologies to enable our team of professionals, and thousands of real estate agents and brokers, to make sure we connect every home buyer with the right agent at the right time so more time is spent finding a home and less time finding the perfect agent.
Overview
Opcity and its parent, Realtor.com, are transforming how millions of consumers buy and sell homes. We are evolving from beyond making connections between homebuyers and real estate professionals to a consumer-centric, managed services experience that puts consumers in control while pairing them with a team of professionals to help along the way.

Duties & Responsibilities

  • Review and document current and future processes, illustrating how people, information, and systems interact
  • Identify, model, and prioritize close rate initiatives based on data, customer feedback, and other inputs
  • Rapidly develop and test performance improvement hypotheses; then iterate based on feedback
  • Collaborate with teams from operations, product, sales, support, and marketing to drive initiatives from inception to completion

What We Like To See / Measures of Success:

  • A minimum of 5 years of experience leading and growing a high-performing consulting, operations, or customer service teams
  • 10+ years of proven success creating and implementing strategies to improve net promoter scores and improve customer engagement and satisfaction
  • Past experience developing multiple programs for operations, sales, marketing, incentive plans or related roles with an emphasis on successfully leading change management efforts
  • Success navigating people and culture issues in high growth, fast paced organizations
  • A tenacious drive to win and persistence to push beyond adversity to solve the most challenging problems
  • Successful track record of achieving targets, whether those be deadlines, satisfaction goals, or both
  • Self-starter with an incredible work ethic and team first mentality
  • Strong organizational skills and high level of attention to detail
  • Excellent collaboration skills
  • Proven ability to work effectively in a fast paced and rapidly evolving environment
  • Strong understanding of measuring performance through metrics and KPIs with the ability to tell a rich story through data
  • MBA strongly preferred 

Core Competencies

  • Quantitative and analytical skills
  • Strategy creation and implementation
  • Excellent communication - listening and speaking
  • Time Management
  • Problem Solving
  • Multitasking
  • Decision making skills
  • Hunger to Succeed
  • Change Management
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • GITDatabases
    • AWSDatabases

Location

Opcity, 6800 Burleson Road , Austin, TX 78744

What are Opcity Inc Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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