Sr. Omni Channel Growth Manager

| Austin | Hybrid
Sorry, this job was removed at 7:11 a.m. (CST) on Tuesday, November 30, 2021
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BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.


BigCommerce, named "Best Place to Work" in Austin, TX in 2021 is looking for a Senior Omnichannel Growth Manager. As a Senior Manager you will be responsible for helping BigCommerce merchants adopt Omnichannel Partners, to help drive their growth and success. You will partner closely with the Omnichannel Partner Managers and Partner Marketing to complete marketing plans by providing and enabling valuable consulting and sales motions to drive adoption of the partner solutions with BigCommerce Merchants and help Partner’s efforts to promote BigCommerce to its customers. In this partner-facing and merchant-facing role, you will be the primary point of contact within the Omnichannel Technology Partnerships team for our cross-functional counterparts within Cross-Sell, Customer Success and Sales. This senior Individual Contributor will be responsible for meeting PSR and MRR revenue targets sourced from within our existing merchant base. 


You ideally have a sales / consulting background with eCommerce experience, and bring an ability to communicate and collaborate with a broad range of partners, including both internal and external senior executives. Most importantly, you are revenue oriented, a self-starter, with a consistent record of providing problem-solving leadership and meeting revenue targets via solutions-based consultative sales best-practices.


What you will do: 

  • Establish and lead the consulting team, including managing the omnichannel consulting manager (direct report)
  • Use your knowledge of eCommerce, combined with your marketing, communication and analytical abilities to help promote strategic partners to our merchants
  • Handle a pipeline of Merchant consulting opportunities, that help achieve merchant goals by introducing them to key omnichannel tech and agency partners to effectively complete their omnichannel growth strategies 
  • Along with Cross Sell, Sales, Customer Success, and Partner Marketing, you will craft and implement strategic marketing plans with key partners that deliver strategic consulting and partner referral motions that ultimately help our merchants onboard to and succeed with omnichannel partners
  • Actively drive awareness and excitement of BigCommerce within our partner organizations, and their customers, via enablement, campaigns or events, driving omnichannel success for our merchants and thereby new subscriptions to BigCommerce
  • Build excellent working relationships with all key business leaders, colleagues and broader team.
  • Propose innovative concepts and promote new insights.
  • Develop a detailed understanding of both BigCommerce (i.e. products, services, and value proposition) and of the key attributes of the best BigCommerce Strategic Partners. Develop and maintain accurate reports including pipeline, forecast, leads, opportunities and closed won reports.
  • Travel occasionally to meet with partners/merchants to develop key relationships and/or provide consultative support to internal teams.


Who you are: 

  • 7+ years experience managing partnerships and coordinating and crafting co-marketing programs with partners to drive merchant awareness and revenue growth in a high volume, fast-paced start-up environment.    Ideally at a $50M+ company
  • Bachelor’s degree, ideally in marketing, business or similar field preferred.
  • Experience within a SaaS platform or eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients. 
  • A doer that flourishes with challenges and has a validated history of optimally, consistently achieving revenue quotas and objectives, within a complex client focused business, preferably in the mid-market or enterprise space.
  • A phenomenal marketer who will be the role-model of excellence for the team. Your experience will allow you and others to strategically negotiate wins internally and externally while maintaining positive relationships.
  • A master communicator with excellent communication (written and verbal), presentation, and client/partner relationship skills.
  • Cool under pressure and able to remain collected and focused in a fast-paced, high pressure, dynamic environment.
  • Analytical with a keen eye for business, along with the ability to provide consistent, accurate forecasts 
  • Able to travel as needed.

Diversity, Equity & Inclusion at BigCommerce

 

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
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    • Objective -CLanguages
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    • jQueryLibraries
    • jQuery UILibraries
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    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
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    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
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    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Open door policy
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees parking in a garage on the property.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Lunch and learns
Promote from within
Mentorship program
Career mentorship is available.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

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