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Technical Solutions Architect

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About ThousandEyes (part of Cisco)

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers.


ThousandEyes is a newly acquired member of the Cisco family, and we are looking to expand our Solutions Engineering team around the globe. This is an amazing opportunity to be part of an exciting, fast-paced industry with a lot of potential for future growth and career-advancement.

About the Role

We are looking for an exceptional Technical Solutions Architect to join our team of super heroes supporting the Central European territory.  You will have the opportunity to be the customer interface of an exciting new technology that was recently acquired by Cisco.  You will work closely with the enterprise sales team presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials and highlight business value; educate prospects, customers and the Cisco sales team on the technology & integration and how it applies to industry trends and business initiatives.

The candidate should possess the following:

  • Excellent presentation, communication, and problem-solving skills
  • Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
  • Knowledge of application and network infrastructures
  • Knowledge of unified communications
  • Experience with application and network performance analysis solutions
  • Experience with packet analysis of network and application protocols
  • Experience with scripting languages (e.g., Python, Perl, Javascript)

Responsibilities include:

  • Support the technical sales process being part of a specialist organization
    • Supporting larger sales motions within Cisco
    • Helping Sales team qualify opportunity with ThousandEyes
    • Demonstrate solution to showcase capabilities and use-cases
    • Build and maintain a technical and trusted advisor relationship with Cisco SE communities
    • Support customers & partners during solution evaluation
    • Define scope and define solution deployments
    • Translate technical capabilities into business value & outcomes for customers
  • Participate as a member of the SE community and Technical Solution Architect teams
    • Participate on weekly team meetings
    • Participate in quarter business review sales meetings
    • Present technical topics and successful wins
    • Enable the Cisco Sellers and SE communities
    • Proactively share knowledge and experience with the teams
    • Being a go to person when it relates to ThousandEyes technical questions & support in the region
    • Understand competitive landscape
  • Interface with Marketing
    • Support trade shows and networking events
    • Contribute to blog and social media posts
    • Suggest and contribute to white-papers and case-studies
  • Interface with Product Management and Engineering
    • Provide solution feedback from hands-on use and customer interaction
    • Provide solution suggestions and enhancements to drive solution strategy
    • Participate, drive and provide feedback on internal and external solution beta programs
  • Interface with Customer Success
    • Coordinate with Customer Success in providing a comprehensive hand off to successfully support post-sales activities with the customers

Requirements:

  • 5+ years of experience and proven track record in a Technical Sales or related profession
  • A degree in Electrical Engineering, Computer Science or related field
  • Driver license
  • Travel required as applicable

Role Location

  • This role is based in Germany
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Murtaza Doctor
Murtaza Doctor
VP of Engineering & Operations
LEAD BY EXAMPLE
Building engaged teams fueled by autonomy
As a senior leader, Murtaza Doctor believes in the power of people. “Our strategy revolves around our primary pillars of people, product and profits — but always people first,” he said. As part of his mission, Doctor spends significant time making strategic hires to drive the business forward and creating growth opportunities for his employees through OKR goals. “Being an active part of day-to-day operations is critical, but it’s essential to let the team realize they’re the best people to drive decisions,” he said. “If you have passionate and engaged teams, excellence will follow.”
As a senior leader, Murtaza Doctor believes in the power of people. “Our strategy revolves around our primary pillars of people, product and profits — but always people first,” he said. As part of his mission, Doctor spends significant time making strategic hires to drive the business forward and creating growth opportunities for his employees through OKR goals. “Being an active part of day-to-day operations is critical, but it’s essential to let the team realize they’re the best people to drive decisions,” he said. “If you have passionate and engaged teams, excellence will follow.”
Accountability, getting things done and driving data-driven decisions are core parts of our culture that have been instilled from day one by our founders.
Lana Glatt
Lana Glatt
Engineering Project Manager
INDIVIDUAL EMPOWERMENT
Finding support to reach new heights
From day one, Lana Glatt has been grateful for ThousandEyes’ atmosphere of growth and accountability. “It’s enabled me to take on more tasks and steer my career in the best direction for me, while always providing the needed resources for development,” she said. Glatt is responsible for strengthening the onboarding process for remote employees — and her passion for the job has stood out. “Because of the support I’ve felt while growing my career, I’m passionate about helping others on my team to grow and to achieve their career goals!”
From day one, Lana Glatt has been grateful for ThousandEyes’ atmosphere of growth and accountability. “It’s enabled me to take on more tasks and steer my career in the best direction for me, while always providing the needed resources for development,” she said. Glatt is responsible for strengthening the onboarding process for remote employees — and her passion for the job has stood out. “Because of the support I’ve felt while growing my career, I’m passionate about helping others on my team to grow and to achieve their career goals!”
From day one I’ve felt empowered to take on additional responsibilities and to pursue my passions, which eventually led me to transition into a project management role.
Joe Vaccaro
Joe Vaccaro
VP of Product
TECHNICAL EXCELLENCE
Improving lives through innovation
As VP of product, Joe Vaccaro’s role is about continuous improvement. “People turn to ThousandEyes to give them superpowers to gain visibility and control into every digital experience,” he said. That means helping customers see why disruptions happen and what they can do about them. Also essential? Capturing feedback to provide real-time solutions. “If ThousandEyes can improve the quality of the internet, then we can improve the quality of life for people, and I can’t think of anything more important to get excited about each day.”
As VP of product, Joe Vaccaro’s role is about continuous improvement. “People turn to ThousandEyes to give them superpowers to gain visibility and control into every digital experience,” he said. That means helping customers see why disruptions happen and what they can do about them. Also essential? Capturing feedback to provide real-time solutions. “If ThousandEyes can improve the quality of the internet, then we can improve the quality of life for people, and I can’t think of anything more important to get excited about each day.”
From helping to set strategy, communicate direction, write specifications, prototype with design and manage backlog, the role of product at ThousandEyes is truly diverse, which is why I love it.
Murtaza Doctor
Murtaza Doctor
Lana Glatt
Lana Glatt
Joe Vaccaro
Joe Vaccaro

What are Cisco ThousandEyes Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations. We give every employee time off to volunteer in their local community.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Day off for your birthday
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
5 Cisco implemented days off a year "Day For Me"
Financial & Retirement
401(K)
401(K) matching
Employees can contribute up to IRS limits and Cisco matches their contributions dollar-for-dollar, up to 4.5 percent of eligible pay
Employee stock purchase plan
Employees who work more than 20 hours per week can purchase up to 10% of your Eligible Earnings, with an annual limitation of 25K.
Performance bonus
Charitable contribution matching
Donation match up to 25K to most non-profit organizations
Child Care & Parental Leave
Childcare benefits
Offered onsite at select Cisco locations
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation + Time Off
Generous PTO
4 weeks of PTO per year
Paid volunteer time
10 days of paid volunteer time off per year
Paid holidays
Paid sick days
Company-wide vacation
Annual Cisco shut down where the entire company takes time off around the Holidays/New Year.
Office Perks
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Excellent medical, dental, vision, and life insurance. Generous ESPP, 401k match, hybrid work options, gym discounts, mental wellbeing, financial wellness, and other amazing programs. Catered breakfast and lunch with allergy-friendly options (when we are in the office)!

View full list of perks + benefits
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