.png)
Own Salesforce administration across user management, permissions, workflows, objects, integrations, data maintenance, reporting, onboarding, and user training. Partner with global go-to-market stakeholders to improve CRM processes and maintain integrations with LeanData, ZoomInfo, Gong, and Snowflake. Use Claude and other AI tools to accelerate documentation, reporting, and process design.
Are you a true Salesforce Trailblazer - the kind of admin who lights up at a workflow problem and can't help but tinker until it's just right? Are you just as comfortable putting Claude and other AI tools to work, turning tedious documentation and reporting into a five-minute job? If that sounds like you, we'd love to have you join the Revenue Operations team at FireMon. We're a small, passionate, and pretty fun crew sitting right at the heart of FireMon's go-to-market strategy - and we can't wait to meet you.
As our Salesforce Admin, you'll own day-to-day user management, work closely with the entire GTM org (Sales/Marketing/Finance/CS), and recommend best practices, all while keeping our CRM integrations running smoothly. You're a natural communicator who can turn business needs into clean, scalable systems - and you know how to pair your Salesforce chops with AI tools like Claude to get more done, faster.
We're looking for candidates based in the Central or Eastern time zone so you can overlap with our Revenue Operations and Sales/Marketing stakeholders around the globe.
Responsibilities
- Provide prompt and complete resolution to technical challenges and business support issues related to the CRM instance
- Manage user profiles, permissions, licenses, and page layouts
- Maintain existing and new fields, custom objects, workflows, validation rules, managed packages, and integrations
- Identify opportunities for efficiency, inventing creative yet simple solutions to improve internal and external customer experience
- Document system processes, train users and contribute to CRM onboarding
- Partner with global stakeholders to identify and build improvements
- Work closely with Head of Revenue Operations and VP of Growth Marketing to create “single source of truth” reports/dashboards for sales and marketing organizations
- Support and maintain integrations across our GTM tech stack, including LeanData (lead routing), ZoomInfo (data enrichment), Gong (conversation intelligence), and Snowflake (data warehouse)
- Put Claude and other AI tools to work every day, accelerating documentation, reporting, and process design so you can focus on the fun, high-impact stuff
Required Qualifications
- Bachelor's degree in a relevant field, or equivalent experience
- 3+ years Salesforce.com administration experience
- Certified Salesforce.com Administrator
- Active Salesforce Trailblazer - Trailhead badges, community involvement, or just a genuine love of the platform
- Proven track record of CRM database cleansing and maintenance
- 3rd party/consultant partnership experience
- Microsoft Office Suite
- Power user of Claude (or a similar AI assistant) - you use it daily and know how to get real work done with it, not just dabble
- Hands-on experience with ZoomInfo and Gong
- Experience with LeanData or similar
Preferred Qualifications
- SFDC administration in a B2B SaaS environment
- Experience with Snowflake, Gong, ZoomInfo, Marketo, Asana
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate coverages, and convert prospects into policyholders. The role includes paid Property and Casualty licensing training, customer communication, sales closing, and brand representation. Employees work remotely on assigned schedules and must maintain a professional home workspace with reliable wired high-speed internet. A minimum of two years of sales or service-related experience is required.
Top Skills:
High-Speed Wired InternetPcProperty And Casualty Insurance License
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Support export compliance for unmanned aerial systems: draft, submit, and manage ITAR/EAR licenses and commodity jurisdiction requests; classify technical data; manage license lifecycle and documentation; coordinate with stakeholders and provide licensing guidance as an empowered official.
Top Skills:
ExcelMicrosoft TeamsOcr EaseSharepoint
Fintech • Financial Services
Build and manage relationships with affluent consumer and business customers, acquire and deepen a book of business, and provide integrated guidance across deposits, lending, investments, and banking products. Conduct discovery-based conversations, make referrals, support digital adoption, collaborate with Wealth, Home Lending, and Business Banking partners, coach branch colleagues, and maintain strong risk, documentation, licensing, and compliance standards.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
