Salesforce Administrator

About Delinea:
Delinea is the identity security platform that continuously controls what AI agents, humans and machines can do and for how long. It extends privileged access management from the point of access to the moment of action, using just-in-time authorization to reduce standing privilege across on-premises, multi-cloud and short-lived infrastructure, without adding friction for legitimate users. Delinea provides visibility across every identity type, scores the risk each one carries, and preserves the context behind access decisions, making them auditable and defensible. It supports both static and ephemeral access, letting teams apply Zero Standing Privilege where risk demands it without replacing existing infrastructure.

Salesforce Administrator Summary

We are looking for a hands-on Salesforce administrator who knows Salesforce Service Cloud

well, keeps the platform secure and running smoothly, and is comfortable going one layer

down: reading an integration error, tracing where it broke, and getting it to the right person to

fix.

Delinea secures human and machine identities for some of the largest organizations in the

world. Our Customer Support, Customer Experience and Professional Services teams run on

Salesforce, Certinia PSA and Gainsight. You will be a go-to administrator for Support and CX

users, working alongside developers and a platform lead who set the technical standards,

own custom development, and guide complex design decisions.

What you'll own:

• Salesforce Service Cloud. Administer, configure and maintain case management, routing

  and Omni-Channel, queues, entitlements and milestones, Email-to-Case, macros and

  Salesforce Knowledge, following established processes and technical standards, so every

  case reaches the right engineer inside its SLA.

• Our customer portal on Experience Cloud. Maintain site configuration, external users,

  sharing sets and guest user access in line with our security policies. At an identity security

  company, getting external access right is not optional.

• Security and access. Manage user access, profiles, permission sets and groups, roles,

  sharing rules and field-level security within established security policies and least-privilege

  guidelines, and support regular access reviews.

• Automation. Build and maintain standard Salesforce Flows. When a requirement calls for

  complex automation or custom code, you document it and partner with the developers and

  platform lead to deliver it.

• Integrations, day to day. Monitor integrations, review errors, perform initial

  troubleshooting, and escalate complex issues to developers or the platform lead with the

  details they need to resolve them quickly.

• Apex awareness. Understand what existing Apex triggers and classes do, use debug logs

  to help troubleshoot issues, and give developers clear context when a code change is

  needed.

• Releases and testing. Support releases that move from sandbox to production through

  DevOps Center with approval gates. Execute established test plans, including regression

  testing for Salesforce's seasonal releases, document results, and help communicate

  changes to Support and CX users.

How you'll work:

• With Support, CX and PS stakeholders: gather requirements, resolve operational issues,

  support business users, and recommend improvements within established guidelines.

• Inside a team: you handle day-to-day administration and routine to moderately complex

  issues independently. The platform lead sets architecture, security and development

  standards, and owns broader design decisions; developers own custom code and complex

  integrations. You know when to escalate and how to make an escalation easy to act on.

• In a SOX-regulated environment, where approval, testing and documentation are how

  good work is done.

• With AI as everyday tooling: you use it to move faster and you verify what it gives you.

• Project work in Azure DevOps; support tickets in Jira Service Management.

What you'll bring:

• This role is a Fed Ramp role and does require a US citizenship.

• Solid working knowledge of Salesforce security and permissions, including Experience

  Cloud administration and external user access.

• Strong Salesforce Flow skills, and the judgment to recognize when a requirement needs a

  developer.

• Experience monitoring and troubleshooting Salesforce integrations: reading API

  responses, error messages and debug logs to identify where something broke.

• A general understanding of Apex: enough to follow what a trigger or class does and help

  troubleshoot it.

• Experience with release testing and change management: executing test plans and

  documenting results.

Nice to have:

• Salesforce Advanced Administrator, Platform App Builder, Service Cloud Consultant or

  Platform Developer I certification.

• Middleware experience, such as Boomi or MuleSoft.

• Agentforce for Service or other AI in a support setting.

• Gainsight, NetSuite, Certinia PSA or Jira Service Management.

• SFDX, Git or DevOps Center.

• A SOX-regulated or otherwise audited environment.

Why work at Delinea?

• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart, self-motivated, and collaborative.

• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.