Schedule patient appointments, verify and update patient demographics and insurance, confirm appointments and answer scheduling questions, enter and retrieve data in computer systems, provide directions, handle phone inquiries, and follow safety and HIPAA guidelines.
SECTION 1: Job Summary (Summary of the basic functions of the position)
Schedules appointments and performs various clerical duties to assist patients and clinical staff in
providing patient care by performing the following duties:
SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
- Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
- Verifies all pertinent patient demographic information in computer system, including insurance information.
- Confirms patients’ appointment and answers incoming questions about appointments.
- Instructs patients in locations and directions.
- Enters appropriate data into computer and retrieves data.
- Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
- Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- Performs other duties that may be necessary or in the best interest of the organization.
SECTION 3: Experience Requirements
- Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience
SECTION 4: Knowledge, Skills and Abilities Requirements
- Detail oriented, professional attitude, reliable
- Management and organizational skills to support the leadership of this function
- Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
- Interpersonal skills to support customer service, functional, and team mate support needs
- Able to communicate effectively in English, both verbally and in writing
- Mathematical and/or analytical ability for basic to intermediate problem solving
- Basic to intermediate computer operation
- Proficiency with Microsoft Excel, Word, and Outlook
- Specialty knowledge of systems relating to job function
- Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
SECTION 5: Supervisory Responsibilities:
- This position has no supervisory responsibilities.
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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