School Operations Coordinator

TL;DR — Administrative and operative coordinator for Maestro College, supporting the Campus Director and Degree Program Director with faculty hiring, compliance, student issues, and new program operations.

About Maestro College

Maestro College is a portfolio institution of Masterschool, an applied education research lab on a mission to unlock human potential. We’re building an AI-native model for higher education that’s dramatically more effective and accessible than traditional systems.

You can see our broader work in action here.

School Operations Coordinator

You’ll be the day-to-day operations partner for our Campus Director and Degree Program Director — helping faculty teach, students succeed, and programs stay compliant.

You’ll manage faculty support, student services, and program operations in a regulated U.S. higher-ed environment.

What you’ll do

Support faculty across their lifecycle:

• Coordinate faculty hiring processes, and manage onboarding and state-required training for new faculty, keeping training status up to date.
• Maintain faculty records and documentation in line with COE, TWC, THECB, and institutional requirements.
• Schedule and track faculty observations and evaluations, and organize related documentation for compliance and audits.

Support students and the learner experience:

• Work with campus leadership to route issues and support resolution
• Coordinate student course and faculty evaluations, and ensure feedback (positive and constructive) reaches the right stakeholders.

Support programs, compliance, and campus operations:

• Assist with documentation, data collection, and logistics for new program submissions.
• Coordinate advisory committee meetings, including scheduling, materials, minutes, and follow-ups.
• Keep operational timelines, documentation, and key information organized and current.
• Use internal tools (including AI-enabled ones) to streamline workflows, documentation, and communication.

• 2+ years in higher-ed operations: Experience in academic operations, student services, registrar, or similar. Exposure to regulated environments (COE, TWC, THECB, or similar) is a plus.
• Highly organized and detail-oriented: Strong documentation, follow-up, and deadline management. Comfortable managing multiple parallel tasks and stakeholders.
• Interpersonal and Communication Skills: Clear, empathetic communicator, especially with complaints or sensitive issues. Collaborate with faculty, staff, and leadership.
• Ability to work on-site from our Dallas campus
• Comfortable with tools (and light AI use): Confident with common office and student information systems. Open to using AI tools to draft, organize, and streamline work.
• High integrity, high ownership, low ego: You care about getting things right and making others’ work easier.