Senior Account Manager

This is a remote position.

• We don’t do average.
  
• We move fast, think big, and play for the team.
  
• We own outcomes and celebrate wins.
  
• We challenge the status quo and take smart risks.
  
• We do what we love and grow through what we do.
  
• We’re building a workplace where talent thrives, leadership is earned, and clients stay for the long haul.
  

• You’re a Relationship-Builder. You build trust quickly, ask smart questions, and create real value.
  
• You’re Revenue-Driven. You understand how to expand accounts and grow revenue with strategy and precision.
  
• You Thrive in Ambiguity. Entrepreneurial conditions are your playground—you bring structure, clarity, and calm.
  
• You Deliver Results. You’re committed to hitting your goals and KPIs and know how to execute consistently.
  
• You Communicate Like a Pro. You know how to make it land, whether it’s harsh feedback or executive reporting.
  
• You’re All In. You lead with curiosity, bring solutions, not problems, and show up with full accountability.
  

• Be the Voice of the Client: Own key client relationships—understand their business priorities, challenges, and success metrics. Deliver a high-touch, proactive experience that drives satisfaction and results.
  
• Drive Renewals & Growth: Lead the strategy for renewals and upsells. Identify new opportunities and collaborate with Sales to grow revenue across your account portfolio.
  
• Build Strategic Partnerships: Act as the trusted advisor for client stakeholders, ensuring alignment, clarity, and ongoing engagement across technical and business teams.
  
• Collaborate & Deliver: Work closely with our delivery team to ensure performance meets (and exceeds) expectations. Champion quality, transparency, and problem-solving.
  
• Track & Optimize: Own NPS and satisfaction metrics for your accounts. Surface feedback and insights that drive continuous improvement and innovation.
  
• Know the Market: Stay sharp on tech and staffing trends. Share competitive intelligence and client opportunities with internal stakeholders to stay ahead of the curve.
  

• 5+ years in client success, sales, or account management roles
  
• 3+ years of proven success in a B2B customer-facing environment
  
• Demonstrated experience growing existing accounts and driving renewals
  
• Background in the tech industry or staff augmentation is a strong plus
  
• Strong communication, negotiation, and project management skills
  
• Fluent in English and Spanish
  
• Comfortable managing multiple large accounts
  
• Based in LATAM with occasional travel to the U.S. and quarterly LATAM meetups
  

What’s In It For You

• Work with top U.S. tech companies
  
• Join a fast-growing, values-driven company
  
• Own meaningful client relationships
  
• International team, async-first culture
  
• Base compensation plus commissions
  

• Performance-based bonus tied to client retention & growth
  
• Quarterly company offsite trips
  
• Monthly wellness stipend
  
• Learning & development budget
  
• Access to top-tier coaching & leadership training
  
• Paid time off + local holidays
  
• Laptop & remote setup
  
• Health Insurance